People Connect Representative

Job Description

At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.

As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Job Summary:
Provides inquiry and transactional support services to People Practices customers through case management tools, telephony, chat, and email platforms. Facilitates basic employee data transactions and resolves day-to-day inquiries while ensuring timely, accurate, and compliant support.

Key Responsibilities:
Uses case and knowledge management tools, telephony, chat, online cases, and email platforms to respond to People Practices inquiries and complete basic transactions.
Initiates and documents transactions in compliance with procedures and data privacy standards.
Provides professional and inclusive customer service and escalates complex issues according to established protocols.
Maintains current knowledge of People Practices policies and programs.
Adheres to case documentation and audit requirements.
Triages inquiries for appropriate handling and ensures follow-up to resolution.
Utilizes Workday, ServiceNow, and related systems to support transactions and troubleshoot basic issues.

Education Qualifications:
High School diploma required.

Work Experience:
2-4 years of related experience required.
Experience with Workday or ServiceNow preferred.

Certifications and Licenses:
Bilingual (English and Spanish) preferred.

Bilingual Spanish written/oral is REQUIRED for this role

This person can sit within any DPR regional location

This is a remote role

LATE SHIFT: This role requires supporting early-shift coverage from 6:00AM EST.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.