Patient Care Coordinator - Evernorth- Remote

The job profile for this position is Customer Service Analyst, which is a Band 2 Senior Contributor Career Track Role.

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Patient Care Coordinator (Customer Service Analyst)

Evernorth Health Services – CarePathRx

Job Summary

Join a team where your work directly improves lives. As a Patient Care Coordinator, you will help patients receive the nutrition support they need to thrive. You will partner with clinical and operations teams to deliver a smooth, reliable patient experience. This role is great for someone who enjoys solving problems, building relationships, and making an impact every day.

Hours: Monday-Friday, rotating shift, 8am-5:30pm EST (Some weekend/holiday rotation)

Responsibilities

- Coordinate enteral nutrition services from referral through ongoing care and delivery.

- Ensure accurate patient updates, documentation, and refill processing.

- Support Registered Dietitians to improve patient adherence and outcomes.

- Partner with patients, caregivers, and care teams to ensure timely service and delivery.

- Monitor supply usage to meet payer guidelines and avoid delays in care.

- Respond to patient questions and resolve concerns with empathy and clarity.

- Track and manage orders using internal systems to support team coordination.

- Support onboarding of new patients, including education and first refill coordination.

- Identify and escalate clinical concerns to appropriate team members.

- Collaborate to resolve supply challenges and recommend alternatives when needed.

- Maintain quality, accuracy, and productivity standards.

- Support team success through collaboration and continuous improvement.

Qualifications

Required:

- High school diploma or GED

- At least 1 year of experience in a healthcare or pharmacy environment

- Strong communication skills across phone, email, or in person.

- Ability to manage multiple tasks and stay organized in a fast-paced setting.

- Basic Microsoft Office and computer skills.

- Commitment to high-quality, compassionate service.

Preferred:

- Experience in homecare, infusion pharmacy, or enteral nutrition.

- Knowledge of patient intake or reimbursement processes.

- Experience with healthcare or dispensing systems.

- Experience working with clinical teams such as dietitians or nurses.

About Evernorth & CarePathRx

Evernorth Health Services, through CarePathRx, is redefining pharmacy and care delivery. We are ambitious, compassionate experts who partner with health systems to expand specialty pharmacy and infusion services. Our focus is simple: help patients achieve better outcomes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.