This is a remote position.

Our client is looking for a Patient Care Coordinator to guide patients through each stage of their care journey while delivering responsive, compassionate, and highly organized support. This person will help shape the patient experience, coordinate appointments and follow-ups, and ensure that administrative or insurance-related barriers do not delay care. In recent years, the company has expanded access to early detection through clinically validated risk tools and growing employer and healthcare partnerships. The position will begin as a part-time, three-month contract, with the possibility of transitioning into a full-time role based on mutual fit and business needs.

Responsibilities

• Manage the patient navigation process from beginning to end, including appointment scheduling, next-step guidance, follow-ups, and re-engagement of patients who have not yet scheduled.
  
• Help patients understand clinician-provided information regarding risk levels, recommended actions, and the importance of completing their care plan.
  
• Act as the primary point of contact after an appointment is booked, providing timely and empathetic assistance through phone, email, and text.
  
• Contact patients who have completed a risk assessment or received a physician referral and encourage them to schedule the appropriate visit.
  
• Monitor imaging and testing orders from placement through completion, ensuring that patients receive timely reminders and follow-up support.
  
• Develop working knowledge of breast health, screening recommendations, risk assessment, and early-detection practices.
  
• Coordinate with breast health specialists, imaging centers, healthcare providers, and insurance payers to maintain a smooth patient experience.
  
• Review the EMR regularly and identify opportunities to improve referrals, registration workflows, SBO/MSPQ issues, charge capture, and claim-edit processes.
  
• Use EMR systems and insurance portals to estimate patient financial responsibility and clearly communicate expected costs.
  
• Support billing, claims follow-up, payment collection, and other revenue-cycle activities as needed.
  
• Manage pre-visit authorization workflows and secure payer approvals before appointments.
  
• Coordinate system access and resolve basic technical issues affecting the care team.
  
• Maintain accurate patient records while protecting confidential health information.
  
• Identify workflow gaps, take ownership of solutions, and help improve internal processes as the organization grows.
  

Requirements

• At least one year of experience in care coordination, patient services, healthcare customer support, or another patient-facing position.
  
• Hands-on experience scheduling appointments, managing follow-ups, and communicating directly with patients.
  
• Ability to support individuals through sensitive or emotionally challenging healthcare situations with empathy and discretion.
  
• Strong verbal and written communication skills, with the ability to explain detailed information clearly and confidently.
  
• High level of organization and attention to detail.
  
• Ability to manage multiple patients, deadlines, orders, and follow-up activities without losing track of key information.
  
• Confidence using multiple digital platforms and learning unfamiliar software quickly.
  
• Proactive problem-solving skills and a strong sense of ownership.
  
• Ability to work independently and take an initiative from identification through execution and improvement.
  
• Comfort working in a fast-moving environment where processes may still be evolving.
  
• Genuine interest in women’s health and preventive care.
  

Qualifications

• Previous experience working with EMR or EHR platforms and healthcare insurance portals.
  
• Familiarity with insurance verification, benefit estimates, prior authorizations, billing, claims, or collections.
  
• Experience in telehealth, women’s health, oncology, OB/GYN, radiology, breast imaging, or another specialty-care environment.
  
• Background in patient outreach, referral conversion, appointment coordination, or order tracking.
  
• Understanding of healthcare privacy and patient confidentiality standards.
  
• Experience working remotely with a startup, growing healthcare company, or rapidly changing team.
  
• Ability to troubleshoot basic technology and system-access problems.
  
• A resourceful, action-oriented approach and willingness to build processes rather than rely exclusively on established procedures.
  

Benefits