Partner Program Specialist

Company Description

At Bluebeam, we empower those who build our world. Part of the Nemetschek Group and trusted by over 4 million users globally, we’re the leading provider of desktop, web, and mobile solutions for paperless workflows that help improve communication and streamline processes across the project lifecycle. From design review to construction coordination, our tools are used by architects, engineers, and contractors in more than 160 countries to collaborate in real time and deliver projects faster with greater accuracy. As part of a global ecosystem of AEC technology brands, Bluebeam is helping drive the digital transformation of the built environment.

Job Description

The Partner Support Specialist provides operational support to resellers, providing a best-in-class partner experience. This role understands and builds the day-to-day process, system, and administrative reseller interactions that ensure the mutual success of the Construction Solutions Channel.

Specialists are expected to handle most partner interactions independently, knowing when to escalate situations to the appropriate management or sales team.

Partner Support Cases:

• Responds autonomously to incoming partner sales support, process, Deal Registration, or system inquiries, directing cases or partners to more appropriate teams as needed.

Partner Portal Management:

• Performs daily Partner Portal management and Salesforce tasks to support the partner experience.  

Partner Program Knowledge:

• Understands Construction Solution’s basic Partner Program requirements and escalates partner issues to management.  

Operational Projects:

• Takes on day-to-day administrative tasks in support of Channel, such as process documentation, NFR management, territory audits, and more.

Process & System Improvement:

• Identifies opportunities for internal & external Channel process improvement and represents Partner Operations in testing/feedback
• Identifies opportunities for system improvement, presents findings to leadership, then communicates business requirements.

Policy Management:

• Communicates and enforces Program & Sales/Licensing policies with internal teams and external partners

• Channel subject matter expert for Sales/Licensing policy creation with internal teams and external partners

Qualifications

• 2+ years of experience administering sales support
• Interpersonal communication: exemplary written communication skills and strong listening/reading skills
• Organizational and time management: able to prioritize and task switch while maintaining 24-hour turnaround for cases
• Customer service mindset: desire to assist our partners while recognizing opportunities to teach them to self-serve
• Competent with numbers: able to estimate/understand relationships or patterns and identify discrepancies or red flags
• Professional maturity and self-management of workload that can vary by day, season, etc.
• Desire to work collaboratively within a team and proactively assist outside of normal duties
• Growth mindset and flexibility

Additional Information

#Bluebeam #LI-Remote #LI-EU1

It is the policy of Bluebeam to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment.

 We are committed to providing reasonable accommodations for qualified individuals in accordance with applicable laws. If you require assistance or an accommodation during the application or hiring process, please contact us.

  In accordance with applicable pay transparency laws, compensation for this role will be determined based on qualifications, experience, and business needs. Base pay is one component of our total rewards program, which may also include incentive compensation, bonuses, and a comprehensive benefits package. We encourage candidates to apply even if their experience does not align perfectly with every qualification.

WHAT WE OFFER: 

• People-focused culture that values collaboration, innovation, and continuous improvement. 
• Competitive compensation and benefits package. 
• Retirement savings program with employer contributions; 
• Paid time off and company-recognized holidays. 
• Health and well-being benefits, including medical, dental, and vision coverage. 
• Resources for learning and development, including access to training and learning platforms. 
• Opportunities for career growth and internal mobility. 
• Employee assistance and well-being resources. 
• Employee discounts and other optional perks.