Partner and Customer Enablement Lead

Full Time - 1 year term
Closing Date: 30 Sept 2026
Location: Remote (timezone: UTC -1 to UTC +5). 
Compensation: Peek benchmarks annual salary based on market ranges per jurisdiction. To learn the hiring ranges for this position, please review the Application Instructions below.

The Role
Division:  Delivery
Team:  Training & Support; Meet the Peek Team
Travel:  up to 40% travel per annum
Working Day: Flexible working hours throughout the week. Daily collective overlapping hours are 11:00-16:00 UTC. Our Full Time work week is approximately 40 hours.

Sitting within the Partner & Customer Enablement team and reporting to the Head of Partner & Customer Enablement, the Enablement Lead enables implementing partners and software users in low and middle-income countries to adopt Peek's software and data intelligence platform confidently, use it correctly, and keep improving how they use it over time. This is a coaching and facilitation role where success is measured by partner adoption and confident, independent use of Peek software to train non-eye health professionals (screeners) with quality outcomes.

The role transfers knowledge of Peek’s software use and integration into partner eye health programmes where structured learning is delivered through Peek's reusable learning assets (digital/non-digital). The Partner and Customer Enablement Lead will facilitate that learning, coach the partner's own trainers to cascade it, quality-assure the cascade, then monitor and intervene where practice, data quality or programme outcomes are impacted.

Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will be part of the role (in line with Peek’s Travel Safety Policy). 

Key Responsibilities

• Lead structured onboarding, enablement and in-country Software User Training (SUT) with Peek’s implementing partners using standard learning assets (digital and non-digital). Deliver demonstrations and facilitative hands-on sessions where they add value beyond self-serve learning.
• Support field monitoring visits and facilitate software release alignment with partners ensure they keep up to date with Peek’s latest releases
• Stay up to date with internal software knowledge as Peek’s product evolves
• Train new Peek staff on Peek Capture and Admin
• Coach and develop core teams, Trainer of Trainers (ToT) lead trainers, Partner-as-Trainer (PaT) representatives and Training Consultants so Peek training is cascaded confidently and independently
• Quality assure all Peek training models (ToT, PaT and subsequent cascade models) from Peek through partners’ trainers to end users, using on the ground observation and remote monitoring against the certification framework’s QA criteria. Coach and give feedback where quality falls short, confirming improvement with data informed decision making. Own the assurance and sign-off your core team SUT certification decision, where readiness depends on cascade quality and programme screening outputs.
• Through remote monitoring, reinforce screening and referral protocols and govern quality of practice, catching issues early and intervening with core teams where necessary. Align quality assurance (QA) activity to team and organisational OKRs, feeding findings and trends into quarterly reporting
• Attend in-country programme design workshops, leading on configuration. Translate agreed designs into accurate configuration with country Programme Management Leads (PMLs) and partners, following best practice and supporting clean data reporting. Challenge requests that compromise data integrity, finding compliant alternatives with PMLs, partners, Data Insights, Product and Peek’s Software Application Support Engineer. Validate and test workflows with Programme Managers (PMs), IT leads and partner stakeholders before SUT training, ensuring users understand the operational flow created
• Own software adoption and behaviour-change outcomes so partners use the software confidently, correctly and independently. Monitor usage and engagement alongside outcome data e.g. referral outcomes, false positive rates, screening practices, connected to care rates distinguishing adoption issues from protocol, capability or operational causes. Report programme level outcomes against OKRs working with the Partner and Customer Enablement team and Data Insights team to test interpretations. Intervene proactively through coaching, corrective input, protocol reinforcement, configuration review or escalation, and follow up with partners accordingly
• Act as a Subject Matter Expert (SME) working with the wider enablement team reviewing materials for accuracy and field deliverability so Peek training assets keep improving. Gather partners feedback systematically and channel recurring themes into learning assets, configurations standards or product change working with respective Peek teams
• Own and triage incoming partner queries, tickets, bugs and enhancement requests, resolving at first line support within agreed SLAs and keeping partners updated. Escalate where needed to the Application Support Engineer and Product Development team with clear reproduction detail, impact and urgency.
• Plan and manage multiple country team programmes in parallel alongside internal projects with a realistic view of your capacity and flagging conflicts early to the Head of Partner and Customer Enablement.
• Maintain enablement plans covering scope, timelines, dependencies, time spent and owners using Monday.com boards. Keep internal and external meeting notes current and transparent to Peek teams. Prioritise against OKRs, deliver to agreed timelines and flag risks and dependencies in good time.
• Take full ownership and accountability for your workload, decisions and outcomes. Success in the role is dependent on whether partners achieve programme outcomes and how enablement gaps are closed.
• Support colleagues toward shared team goals through knowledge sharing, work cover and peer reviews building strong relationships across functions and geographies.
• Grow your networks at industry events representing Peek and working with our Communications teams to ensure clear messaging and branding of Peek with existing and potential partners\

Key Attributes

• A teaching or training qualification, with a minimum of 2 years experience as a teacher, trainer or facilitator
• Demonstrable experience training teams (remotely) in low-middle income countries (LMICs)
• Strong understanding of software products, software configuration and how customer adoption works in practice
• Demonstrable experience managing customers or partner relationships, effectively managing expectations and
• driving programmes to better outcomes
• Strong coaching and facilitation skills, building capability in others so knowledge sticks. Confident observing
• practice, giving developmental feedback and holding a quality standards with people you don’t manage
• Excellent communication and presentation skills, explaining technical concepts to non-technical audiences, adapting to varying literacy, digital literacy, English proficiency and cultural context. Credible in front of a room or on a call when working with partners remotely.
• Confident with data, tracking engagement and outcomes, reaching sound conclusions and translating them into the correct interventions
• Excellent time and programme management skills
• High personal ownership and accountability where you are self-directed, reliable and able to thrive in a self-managed environment
• A collaborative, team first approach that actively supports colleagues to achieve shared goals
• A scalability mindset, comfortable with change

Desirable Attributes

• An eye health or clinical background (e.g optometry) or understanding of screening and referral pathways  is desirable but not essential
• Customer success, customer enablement or technical account management experience in a software organisation
• Experience of Train-the-Trainer (ToT) or other cascade models including QA of delivery in LMICs
• Experience configuring software for operational and clinical workflows
• Familiar with learning through digital platforms e.g. LMS  or in app
• Additional language skills relevant to Peek’s partner geographies

About Peek
Millions of people worldwide are losing their sight unnecessarily. We are intent on changing this.  Join a mission-driven award winning team who are intent on changing this.

• Vision and eye health for all -  Why Peek exists and the problem we solve
• What is Peek?  -  How our product works
• Kiyasi’s Story -  A short film about some of the people who use and benefit from our tools
• WIRED - How Peek Vision Helped 1.5 Million People to See Again
• Rolex Perpetual Planet Initiative - Andrew Bastawrous: Global Vision
• Peek team members often say that working here is more than just a job — it's a chance to make a real impact alongside supportive, mission-driven colleagues.
  

More than one in eight people worldwide can’t see clearly.  By 2050, the number of people affected is expected to double.  There aren’t enough eye health specialists to treat everyone, and at the same time many people are invisible to eye health services or never make it to care.  

Peek Vision is a social enterprise that exists to help eye care services reach everyone who needs them.

Our software and data insights platform helps to optimise and evaluate eye health services working in schools, communities and workplaces.

Peek supports eye health from planning through to screening and treatment with:

• Population-level rapid assessments
• App-based vision screening
• Data capture and referrals
• Real-time service monitoring and insights

By 2050, we aim to prevent 1.25 billion people from needlessly losing their eyesight.

We are dynamic, impact-driven and award-winning. Our products have been developed in collaboration with eye health providers, professional bodies and researchers. They reflect global best practices in health systems decision-making.

Peek is powering eye health programmes in multiple countries. One person is screened with Peek every four seconds.

Why work at Peek?
Our team is united around one goal: vision and eye health for all. Your work will have tangible impact, creating lasting improvements in eye health worldwide.

We are a team like no other - our diverse, multidisciplinary team is recruited from a wide range of backgrounds, including technology development, public health, research, eye health, international development and the private sector. Peek promotes a high level of ownership and accountability within each role, with frequent collaboration between team members and across teams. Peek’s culture promotes individual ownership, accountability and collaboration across and within teams, with team leads playing a supportive role in wellbeing, development and prioritisation. 

Working for Peek Vision provides a number of benefits - to find out more about our approach to compensation and benefit provision, please visit our Why work at Peek? page on our website.

Application Information & Instructions
To Apply: Please submit your full application through our recruitment site by the closing date noted above.  
 
Salary Ranges: Peek benchmarks annual salary based on market ranges per jurisdiction. A selection of our salary ranges for this role are as follows: 

• 1,890,000 - 2,225,000 INR per annum, based on India jurisdiction
• 11,000,000 - 13,400,000 NGN per annum, based on Nigeria jurisdiction
• 89,000,000 - 104,400,000 UGX per annum, based on Uganda jurisdiction
  
• 3,418,000 - 4,020,000 PKR per annum, based on Pakistan jurisdiction
• 3,288,000 - 3,868,000 KES per annum, based on Kenya jurisdiction

Please include your salary expectations with your application, regardless of your location. The salary ranges above are provided for selected jurisdictions only. Where a range isn't published for your jurisdiction, we'll discuss the local benchmark and compensation with you during the recruitment process.

Recruitment Processes: Please be aware we may use AI tools to support parts of our recruitment process. All applications are reviewed by our recruitment team, and all decisions about shortlisting and hiring are made by people. AI supports our process but does not make employment decisions.

Depending on the role, our recruitment processes vary and can involve multiple interview stages, pre-screening questions, and/or presentations & project completion. All interviews are held via video conferencing. 

Peek is an equal opportunity employer. Peek will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of age, disability, gender, marital status, parenthood, race, religion or belief, sex, sexual orientation, or any other factor which may be deemed discriminatory. Further the diversity of our team is important and crucial to our impact and we seek to ensure our team has affinities or links to the communities where we are most active.  

Please note: Peek is not able to hire or engage individuals under the age of 18 for any form of employment or contracting work. This includes internships, temporary roles, consultancy, or volunteer assignments. This policy applies in all countries where we operate and is in place to ensure we follow international child protection standards and local labor laws.

At Peek Vision, we take data protection seriously and are committed to ensuring the security and privacy of personal data. We comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. By submitting your application, you consent to the collection, processing, and storage of your personal data for recruitment purposes. Your personal information will be securely stored and will only be used for the purposes of assessing your suitability for employment opportunities within our organisation. We will retain your data for a reasonable period or until the completion of the recruitment process, whichever is longer. We will not share your information with third parties without your explicit consent, except when required for recruitment or hiring process or by law. If you have any concerns about the handling of your personal data, please view our privacy policy for more information, or contact us at the following address GDPR_Request@peekvision.org.