Part Time Customer Support Helpdesk Specialist

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?  
• Do you working within support ticketing systems and answering questions from tutors and clients?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?

All students deserve high-quality tutoring support to help them achieve their academic potential.  Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes.  You can be part of our unique SaaS start-up that  integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Part Time Customer Support Heldesk Specialist?

• Love to work within Zendesk?  You will be supporting Client Services Specialists and Tutor Services Specialist by resolving customer and tutor questions via help desk tickets. 
• Are you able to work 1pm-5pm Eastern time, Monday-Friday?  You will work remotely 1pm-5pm Eastern Monday through Friday.
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Tutor Operations, as well as Customer Success team to constantly build, deliver and iterate on ideas.

What you will need to be successful here:

• Proven working experience in education software support
• Experience with Zendesk preferred
• Ability to deliver prompt, high quality customer support with attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Excellent English skills in both written and verbal communication
• Available M-F 1p-5p Eastern
• Experience working with cross-functional teams (e.g. Sales, Success, Product, and Engineering)
• Resourceful self-starter with creative problem-solving skills and ownership in team culture and results

• Prior startup experience is a plus.

If you see yourself succeeding here, please apply!  If you have most of the above, but not all, still apply, we want to hear from you!  

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• $20/hr
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

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