Part-time Better Together Coaching Physician Program: Client Relations Specialist (0.5 – 0.75 FTE)

Job Summary:

Better Together (BT) is a national, evidence-based physician coaching program founded by Drs. Tyra Fainstad and Adrienne Mann. The program provides confidential, online coaching to medical students, residents, fellows, faculty physicians, and advanced practice providers across the United States. BT has grown from a single-site pilot program to a national initiative serving thousands of healthcare professionals at academic medical centers, teaching hospitals, and healthcare organizations nationwide. Research has demonstrated significant improvements in burnout, self-compassion, flourishing, and professional fulfillment among participants.

The part-time Business Services Professional will operate as BT’s Client Relations Specialist, serving as the primary relationship liaison for participating institutions and playing a key role in client retention, customer satisfaction, account growth, and strategic outreach. This position will partner closely with program leadership including Drs Mann and Fainstad as well as the BT Program Administrator to ensure that institutional clients receive exceptional service, meaningful program data, and ongoing support throughout their engagement with Better Together.

Beyond traditional account management responsibilities, this position will be an essential partner in shaping Better Together. By building deep relationships with institutional partners and identifying emerging needs across academic medicine, the Client Relations Specialist will help guide program development, inform new educational offerings, and ensure that Better Together continues to evolve in ways that provide exceptional value to the institutions and healthcare professionals it serves.

Key Responsibilities:

• Serve as primary contact for participating institutions.

• Coordinate onboarding and annual enrollment.

• Act as a liaison with the Program Administrator and DFA for client invoicing and contracting

• Develop methods to maximize client satisfaction and retention.

• Serve as a key partner to the Better Together leadership team, participating in strategic planning, program development, and organizational decision-making.

• Utilize professional coaching skills to facilitate meaningful conversations with institutional partners, uncover underlying organizational needs, and help translate those needs into innovative programming and solutions.

• Translate program outcomes into actionable information.

• Represent Better Together at conferences and networking events.

• Assist with marketing materials.

• Coordinate contracts, invoices, and renewals.

Work Location:

Remote – This role is eligible to work remotely, but the employee must be in the United States.

Why Join Us:

The Division of General Internal Medicine (GIM), established at the University of Colorado Anschutz in 1977, was one of the first GIM divisions established within the United States. Building on a rich history and tradition, our GIM Division has undergone significant change and evolution to maintain our goal of being a national leader in patient care, medical education and health services research.

We take our three-part mission of patient care, medical education, and research​ seriously. Each of our affiliated institutions has its own unique medical care programs. These programs, when taken together, provide a wide breadth and depth of clinical experiences that allows our trainees to experience virtually all aspects of inpatient and ambulatory medical care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10%25 of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution

  • A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis. 

• One (1) year of professional experience in advanced administrative support.

  • An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Master's degree.

• Experience as a professional coach or educator.

• Experience with academic medicine or healthcare organizations.

• Experience with CRM systems and virtual collaboration tools.

• Experience managing busy calendars and meeting coordination (Currently using Calendly, WordPress, MailChimp, and Outlook).

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• This role is eligible to work remotely, but the employee must be in the United States.

• This role is eligible for a flexible work schedule, which may include occasional evening meetings. Work schedule will be developed with supervisor’s approval.

• Occasional travel to conferences or partner meetings may be required. Travel to non-campus sites is at the employee’s expense.

Knowledge, Skills and Abilities:

• Relationship-building skills.

• Excellent customer service skills.

• Organization and project management.

• Ability to communicate effectively, both in writing and orally.

• Ability to work independently.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Ability to manage multiple priorities independently.

How to Apply:

For full consideration, please submit the following document:

1. Curriculum vitae / Resume

Questions should be directed to: Patricia Colella, GIM HR, patricia.colella@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until 7/28/26

Anticipated Pay Range:

The starting salary range (or hiring range) for this position as a 1.0 FTE has been established as $54,656 – $73,239. However, this role may be hired at a fractional FTE between .50 - .75 and the salary would be pro-rated accordingly.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu​

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.