The Outreach Supervisor will lead and coach a team of Outreach Specialists while conducting field outreach and building community partnerships. They will also facilitate peer support sessions and ensure team performance and compliance standards are met.
Marigold Health is looking for an experienced outreach professional with a passion for recovery to join our team as an Outreach Supervisor. In this role, you’ll lead by example: you’ll stay active in the field doing outreach while coaching and supervising a team of Outreach Specialists who connect people to Marigold’s peer support app. You’ll also grow our network of provider and community partners and, when assigned, provide in-person peer recovery coaching. The ideal candidate is a natural leader who loves being out in the community and is deeply committed to mental health and substance use recovery.
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What You'll Do
Lead and support a team of Outreach Specialists through weekly supervision, real-time coaching (in the field or virtually), and serving as their first point of contact for outreach questions
Keep the team running smoothly: set schedules, approve PTO, timecards, and expense reports, and own team performance
Help onboard and train new Outreach Specialists, reinforcing our workflows, tools, and best practices
Get out in the community! Conduct site visits and outreach, help people enroll in Marigold, and hand them off to our Peer Support Specialists
Build strong relationships with subcontracted providers and community organizations, and represent Marigold at provider meetings and community events
Spot referral trends, partner feedback, and process gaps, and bring ideas for improvement to leadership
When assigned, facilitate in-person 1:1 or group peer support, following all Peer Support supervision, documentation, and compliance standards
Keep accurate, timely records of outreach and enrollments, and escalate safety or compliance concerns appropriately
You have flexibility in your schedule, including early morning hours (5 - 6 AM), and evenings and weekends
What You Have
2–3 years of experience in community outreach, healthcare engagement, or a related role
Experience mentoring or guiding peers, and you’re ready to lead a team
Lived experience with, or a strong understanding of, substance use and/or mental health recovery
You’re a certified Peer Support Specialist in Delaware, or you’re actively working toward certification (training and/or supervised hours)
Excellent interpersonal and communication skills; you can build trust with members, partners, and teammates alike
You understand the line between recovery coaching and clinical care, and you hold healthy boundaries
Self-starter who is highly organized and can juggle multiple priorities
You’re willing to travel extensively across Delaware (up to ~75%)
You thrive working independently in a dynamic and exciting startup environment
...And it would be nice if you have:
Active Peer Support Specialist certification
Experience facilitating groups or providing peer support services
Experience in behavioral health or substance use recovery settings
Experience coordinating outreach programs or team activities
Familiarity with digital health platforms
Reporting, Compensation and Benefits
You will report to the Director of Partnership Success, working closely with our Chief Medical Officer
Full-time, exempt position
Salary: $65,000 - $75,000
Equity
Accrual of 20 days of PTO
9 days of sick time
8 paid company holidays and 2 floating holidays
Company-paid health insurance premiums and 70% coverage of premiums for any dependents
A dedicated mental health benefit - $250 per quarter
FSA and/or HSA
Access to a 401k
A subscription for TalkSpace
More About Marigold Health
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community-based mental health and substance use treatment providers as well as for managed care organizations. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.
Our core values are authenticity, candor, and ambition.
Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.
Marigold Health is an equal opportunity employer.
Questions? Feel free to reach out to peopleops@marigoldhealth.com
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