Organization Change Management Specialist (R-00217)

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.

True Zero is seeking an Organization Change Management Specialist to support stakeholder readiness and adoption as Zero Trust capabilities are introduced across prioritized VA systems. The role focuses on the people, process, and transition considerations that help technical implementations move into sustainable operations and governance.

The OCM Specialist works with technical teams and Government stakeholders to identify adoption impacts, readiness needs, communication requirements, and transition actions associated with deployment waves and new Zero Trust operating patterns.

• Assess stakeholder, process, role, and operational impacts associated with planned Zero Trust implementations.
• Develop change readiness, stakeholder engagement, communication, and transition activities aligned to implementation waves.
• Support operational readiness assessments by identifying adoption dependencies, training needs, process changes, and unresolved organizational risks.
• Coordinate with system owners and operating teams to document transition needs while respecting Government operational ownership.
• Capture adoption lessons learned and feed them into future implementation plans, playbooks, and reusable patterns.
• Support sustained use of new Zero Trust capabilities through clear process documentation and handoff materials.

• Bachelor’s degree in Organizational Change, Business, Communications, Information Systems, or a related field.
• Five or more years of change management, technology adoption, transformation, or stakeholder engagement experience.
• Experience supporting enterprise technology implementations affecting multiple stakeholder groups.
• Strong facilitation, impact assessment, communication, and transition planning skills.
• Ability to work effectively with technical and operational teams in a Federal environment.