Order Review Specialist

LastPass is looking for a Order Review Specialist: 

About the team:

The Order Processing & Collections team manages customer transactions from order entry to payment. They partner closely with Sales, Accounting, Legal, FP&A, Customer Care, and Compliance to ensure accuracy, resolve issues, and maintain compliance. Team members drive operational excellence through day-to-day execution, reporting support, and adherence to finance controls and policies.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Finance Support Operations has high visibility within LastPass and reports directly to the CFO. In this role, you will collaborate with a broad range of internal and external stakeholders, including Sales, Controller/Accounting, Legal Counsel, FP&A, Customer Care, Internal and External Audit, and Compliance, to support day-to-day operations and shared finance objectives.

What are some of the exciting challenges you will be working on?

• Reviewing and actioning internal cases in Salesforce, including refund requests, in line with company policies and standard service commitments
• Managing tax exemptions, chargebacks, invoicing, and payment processing to ensure accurate and timely transaction handling
• Reviewing sales orders, contract terms, and opportunities for compliance with ASC 606, US GAAP, and Finance Support Operations policies within ERP systems (NetSuite, Zuora)
• Meeting month-end and quarter-end deadlines while providing timely cross-functional support to internal and external stakeholders
• Communicating professionally across teams and supporting internal/external audit requests through documentation and data gathering
• Contributing to special projects and initiatives as directed by Finance Support Operations leadership

What does it take to work at LastPass?

• Proven experience in finance, deal desk, collections, or Finance Support Operations, including billing disputes, resolution management, and use of a sales opportunity system such as Salesforce.com
• Demonstrated ability to process high volumes of complex transactions accurately and under pressure, with strong attention to detail
• Reliable and accountable, committed to meeting deadlines and delivering consistent quality in a team environment
• Ability to prioritize competing tasks and adapt quickly to shifting workflow demands in a fast-paced environment
• Collaborative mindset, comfortable working across a global team and bringing curiosity when navigating complex situations
• Strong communication skills with the ability to engage internal and external stakeholders with professionalism and clarity

It's great, but not required:

• Background in Accounting, Finance, Business, or a related field
• Intermediate proficiency with MS Office products, including Excel, Word, and PowerPoint
• Prior experience working in a remote-first environment using collaboration tools such as Microsoft Teams or Zoom