Order Processing Specialist

Description

The primary role of the Remote Customer Service Representative (CSR) is to provide knowledgeable and professional support to customers by answering questions related to products, pricing, availability, orders, and services. This position is responsible for day-to-day order entry, order management, and customer service activities while working from a remote environment.

The CSR serves as a key point of contact for customers through phone, email and other digital communication channels. Success in this role requires excellent communication skills, strong attention to detail, self-motivation, and the ability to work independently while maintaining high levels of customer satisfaction. Key performance metrics include call volume, order processing measurements and accuracy, response times and attendance expectations.

The ideal candidate has a passion for delivering exceptional customer experiences and building positive customer relationships.

Primary Duties and Responsibilities

Customer Interactions

• Engage in active listening to understand customer needs and concerns.

• Respond to customer inquiries through phone, email and other electronic communication channels.

• Demonstrate professionalism, courtesy, and empathy during all customer interactions.

• Build trust and establish positive relationships with customers to promote loyalty and satisfaction.

• Maintain a professional and customer-focused presence in a remote work environment.

Customer Solutions

• Use problem-solving skills to address and resolve customer concerns efficiently.

• Identify and assess customer needs based on interactions and account information.

• Research issues and communicate solutions clearly, accurately, and concisely.

• Demonstrate a strong sense of urgency in responding to customer requests.

• Escalate complex issues when appropriate while ensuring proper follow-up and resolution.

Order Management and Process Improvement

• Process customer orders accurately and efficiently while following established policies and procedures.

• Monitor order status and proactively address issues that may impact fulfillment or customer satisfaction.

• Maintain accurate customer and order information in company systems.

• Identify opportunities for process improvements and share recommendations with leadership.

• Utilize order management, CRM, and customer service systems effectively to support customers and business objectives.

Skills

customer service oriented, order entry, Customer service, Call center

Top Skills Details

customer service oriented,order entry

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Lake Forest, CA.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.