Order Processing Specialist

Position Type: Full-time

Location: Philippines (Remote)

Schedule: 9am-5pm EST, Monday to Friday

About the Company

Our client is a premier provider of Structured Literacy solutions, dedicated to empowering educators through the science of reading. With nearly 30 years of experience, they have pioneered foundational skills curriculum, professional development, and coaching rooted in the Orton-Gillingham methodology. Their mission-driven approach reaches millions of students nationwide, providing the high-quality tools and training necessary to achieve measurable growth in literacy.

About the Role

We are looking for a Software Engineer to join a high-impact, tight-knit technology team. This role has been opened to fill a two-year gap in the internal team, with the specific goal of bringing development work—currently managed by a third-party vendor—back in-house.

Your primary focus will be to relieve senior developers of maintenance tasks and internal tool management, allowing the team to scale strategic, forward-thinking projects. This is not a role for a "task-taker" but for a true team member who wants to be integrated into the company’s mission and culture.

Responsibilities

• Support and exemplify the mission and vision of IMSE in everyday tasks by focusing on the following core values:

  • Have an Innovative Mindset by embracing a culture of innovation and continuous improvement

  • Maintain a Customer-Centered approach through professionalism by ensuring that interactions and decisions are carried out with the customer's best interests in mind

  • Be Committed to Collaboration by uniting as a cohesive team with shared goals, supporting one another whenever needed

  • Practice Accountability by caring deeply about your work

• Correspond with customers by telephone and email to provide information and solutions about our products and services

• Data entry - Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Accurately record PO to customer transactions

• Collaborate with other departments to resolve customer issues

• Various administrative duties involving IMSE's internal system

• Discussing various aspects of IMSE with interested clients

• Other tasks as deemed necessary by management

Competencies and Qualifications

• Equivalent work experience (2 years)

• Professional and courteous telephone voice, ability to field client questions and assist clients over the phones

• Strong attention to detail

• Exceptional organizational skills and the ability to manage multiple priorities

• Excellent computer skills (familiarity with Google Drive a plus)

• Excellent verbal and written communication skills

• Ability to navigate a fast-paced work environment

• Enthusiastic, can-do attitude – demonstrates the desire to learn and grow with an exciting, growing company

• Professional work ethic

• Positive team player

• Ability to execute requests in a timely and accurate manner

• Familiarity with Zendesk or similar customer support ticketing systems is a plus

What We Offer

• 100% Remote Work – Work from anywhere in the Philippines.

• Career Growth Opportunities – Gain hands-on experience, and continuous learning.

• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.