Order Entry Specialist

The Custom Order Entry Specialist provides end-to-end operational support for custom orders, with a primary focus on collegiate athlete accounts. This role partners closely with sales to create accurate quotes, enter and monitor orders, coordinate artwork approvals, resolve payment or product availability issues, and support customers from initial inquiry through fulfillment and returns. Success in this position requires strong attention to detail, timely and professional communication, and consistent follow-through across customers and internal partners in a fast-paced, high-volume environment.

• Partner closely with the Collegiate Athlete Sales representative to provide inside sales and order-entry support for collegiate athlete accounts.
• Communicate directly with customers regarding orders, quote requests, product questions, payment needs, artwork approvals, and order status.
• Create accurate quotes and verify inventory availability to support timely and complete fulfillment.
• Convert approved quotes into orders and process transactions accurately and efficiently.
• Confirm customer, product, pricing, shipping, and customization details before submitting orders to production.
• Send artwork approval communications to customers and ensure final artwork, placement, product, and order details are correct before production begins.
• Monitor orders through fulfillment and coordinate with fulfillment and distribution partners when timing, status, accuracy, or delivery requires attention.
• Process returns, replacements, credits, and other post-order resolutions in accordance with established policies.
• Provide additional quote and order-entry support during periods of high volume or team absences.
• Maintain accurate order documentation, customer communications, and status updates in applicable systems such as CRM, ERP, and order management tools.
• Escalate risks, exceptions, or recurring issues to appropriate internal partners and help drive timely resolution.
• Manage repetitive, detail-oriented tasks while maintaining accuracy and consistency over time.
• Balance multiple priorities, follow through on open items, and respond effectively in a fast-paced, remote work environment.
• Collaborate with artwork and customization teams, fulfillment and distribution partners, customer service, sales operations, and community teams to ensure smooth end-to-end order processing.

• Strong attention to detail with the ability to manage quotes, orders, artwork approvals, and customer information accurately.
• Clear, professional written and verbal communication skills for customer and internal team interactions.
• Ability to manage multiple priorities, handle high-volume workloads, and follow through on open items in a fast-paced environment.
• Customer-focused problem-solving skills and comfort coordinating across multiple internal teams.
• Proficiency with order management, CRM, ERP, or related business systems, and the ability to learn new tools and processes quickly.
• Minimum 1+ years of experience in order entry, customer service, inside sales support, sales operations, or a closely related role.
• Ability to work independently with little to no direction while maintaining high standards of accuracy and service.
• At least 2+ years of experience using Excel and Salesforce, or similar CRM and spreadsheet tools.
• Corporate-level customer service, administrative, and teamwork experience.
• Proficient with basic computer skills, including Excel, Word, and web browsers.
• Reliable typing and data entry skills to process orders and customer information efficiently.

• College degree preferred; high school diploma combined with relevant experience in a fast-paced, high-volume order processing environment is acceptable.
• Experience in data entry, administrative support, front desk or clerical roles, and general Microsoft Office usage.
• Salesforce experience is a strong plus; training will be provided for the right candidate.
• Friendly and outgoing personality that supports positive customer interactions and strong internal partnerships.
• Highly professional demeanor and presentable appearance when interacting with customers or visiting corporate offices.
• Comfort working with repetitive tasks and maintaining focus and accuracy over extended periods.
• Ability to thrive in a remote work setting while staying organized, responsive, and engaged.
• Experience providing sales support and working with discounts or promotional programs is beneficial.

This role follows normal business hours, typically Monday through Friday from 8:00 a.m. to 5:00 p.m., with some reasonable flexibility. The position is fully remote, allowing you to work from any suitable location, provided you maintain a professional work setting and are not working from environments such as a car whenever possible. Equipment is provided to support your remote work. The engagement is structured as a rolling contract and can become a very long-term opportunity, with an average tenure of more than 2.5 years, offering strong resume-building potential. The broader organization emphasizes a supportive, family-like culture with core values that promote a “no one left behind” mentality. The headquarters features a modern, attractive office environment with a cafeteria, a cafe with a barista, games, an impressive view, and two patios, reflecting a collaborative and employee-focused workplace. Dress and conduct are expected to be professional, especially when interacting with customers or visiting corporate facilities. Discounts and other benefits contribute to an appealing and engaging work experience.

This is a Contract position based out of Austin, TX.

The pay range for this position is $16.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 15, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.