The Order Entry Analyst manages order processing, invoicing, and billing reconciliations within Salesforce and NetSuite. They also handle customer refunds, chargebacks, and disputes while maintaining process documentation and reporting.
360training
360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.
At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.
Order Entry Analyst
360training is seeking an Order Entry Analyst to join our growing team. The Order Entry Analyst will be responsible for managing order entry, reviewing and approval in Salesforce, customer refunds and chargebacks. Act as the primary point of contact for invoiced customers.
Responsibilities
Work directly with customers and internal teams to review, process, and approve orders for invoiced accounts
Generate daily, weekly, and month end invoices
Complete weekly and monthly billing reconciliations to ensure all customers have been invoiced in a timely manner
Cash application for accounts receivable payments
Coordinate invoicing expectations with customers
Work with internal teams to ensure timely delivery of invoicing
Provide billing support to customers as needed
Understand and monitor Salesforce and NetSuite Reports
Prepare, review, and analyze various reporting data using Excel tools and functions (Pivot Tables, Macros, Vlookups, and other calculation functions)
Coordinate and lead process improvement projects with cross functional teams
Prepare and maintain process documentation as well as identify billing exceptions within Salesforce and Intacct
Responsible for handling customer requests for refunds
Evaluate refund requests for compliance with company policy
Process refunds for all payment processors (E-commerce activity)
Evaluate and process customer disputes received from merchant services for E-commerce
Qualifications
Bachelor’s Degree in Business, Finance, or Accounting
1-3 years of professional work experience in Finance or Accounting
Excellent communication, time management, and decision-making skills
Ability to multitask and meet deadlines
Experience with Microsoft Office Suite Products is preferred
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