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The Business Analyst will manage and resolve customer support tickets related to Oracle Fusion Financials while collaborating with stakeholders to gather and document system requirements. They are also responsible for leading regression testing, performing root cause analysis, and enhancing financial modules to ensure optimal system performance.
We are seeking an experienced Oracle Fusion Financials Business Analyst to join our team. In addition to specializing in the Oracle Fusion Financials suite, the ideal candidate will be responsible for managing and resolving customer issues and requests submitted through our help desk ticketing system. This key responsibility involves monitoring the ticket queue, analyzing issues, collaborating with stakeholders, and ensuring timely and effective resolution of all support tickets related to financial processes and systems. This is a remote role supporting our Newtown, PA, Herndon, VA, or Boston, MA office and requires travel.
Essential Duties:
Required Skills & Experience
Desired Skills & Experience
• Oracle Cloud Financials Certification(s).
• Experience with integrations and data migration in Oracle Cloud applications.
• Experience in managing or participating in large-scale Oracle Cloud ERP implementations.
• Experience supporting multi-entity/global rollouts.
• Exposure to other Oracle Cloud modules (Procurement, Inventory, Projects, etc.).
• Prior experience in Public Sector or Financial Services.
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
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