Ops Specialist

ABOUT THE COMPANY

Our client is a global top corporate housing company looking for a highly organized and detail-oriented Operations Specialist to support a fast-paced relocation team. In this role, you'll be responsible for handling the administrative side of the relocation process, from preparing reservation paperwork and coordinating documentation to managing lease-related tasks and supporting ongoing guest extensions.

You'll work closely with an experienced account management team to ensure every relocation runs smoothly, allowing client-facing team members to focus on delivering an exceptional customer experience. Success in this role requires excellent organizational skills, strong written English, the ability to multitask under pressure, and a proactive approach to learning new processes.

RESPONSIBILITIES

Reservation & Lease Administration:

• Coordinate reservation documentation after clients select their housing.

• Request lease agreements from corporate housing partners and suppliers.

• Prepare reservation confirmations and supporting documentation for guests.

• Send and track DocuSign packages, criminal background paperwork, and other required documents.

• Ensure all required paperwork is completed before move-in.

Guest & Client Coordination:

• Prepare booking confirmations using company templates.

• Communicate professionally with guests, relocation consultants, and housing providers.

• Support the team by ensuring documentation is delivered accurately and on time.

• Help maintain a smooth guest experience throughout the relocation process.

Extensions & Reservation Support:

• Process guest extension requests when stays need to be extended.

• Coordinate extension paperwork with suppliers and internal teams.

• Track reservation changes and maintain accurate records.

Administrative Operations:

• Update spreadsheets and internal tracking tools.

• Organize documentation and maintain accurate records.

• Assist with additional administrative tasks that support the account management team.

• Maintain accuracy and attention to detail across all operational processes.

ABOUT YOU

• 2+ years of experience in administrative support, operations coordination, transaction coordination, or customer support.

• Professional English proficiency (C1/C2), with excellent written and verbal communication skills.

• Exceptional organizational skills and attention to detail.

• Ability to multitask in a fast-paced, deadline-driven environment.

• Strong written communication and professional email etiquette.

• Comfortable following structured processes while managing multiple priorities.

• Proficiency with Microsoft Office and Google Workspace.

NICE TO HAVE

• Experience in corporate housing, relocation services, property management, hospitality, or real estate.

• Experience working with leases, contracts, or real estate documentation.

• Experience using DocuSign or similar document management platforms.

• Experience supporting customer-facing operational teams.

WHO THRIVES IN THIS ROLE

• Highly organized and dependable.

• Learns new processes quickly with minimal supervision.

• Performs well under pressure without becoming overwhelmed.

• Naturally proactive and able to anticipate operational needs.

• Comfortable juggling multiple tasks simultaneously.

• Takes ownership of assigned work and follows through consistently.

• Professional, client-focused, and committed to delivering high-quality work.

WHY YOU’LL LOVE IT

• Be part of a growing team supporting relocations across the United States.

• Play a critical role in creating seamless relocation experiences for guests.

• Work alongside experienced professionals in the corporate housing industry.

• Gain exposure to relocation operations, real estate processes, and client services.

• Join a collaborative environment where organization, initiative, and reliability are highly valued.