Operations Virtual Assistant – Admin & Order Processing

Sporticulture is currently looking for Operations Virtual Assistant that specializes Dropship Processing and Wholesale Compliance Support (Full Remote)

About the Role

This role supports both the Dropship Operations team and the Wholesale team. The Operations VA  will be cross‑trained in all dropship duties, while also supporting wholesale vendor compliance, documentation, routing, and labeling.

Key Responsibilities

Dropship Responsibilities 

• Full cross‑training across all EDI partners
• Provide processing coverage during peak seasons (Q4)
• Assist with partner onboarding and expansions
• Support exception handling and account maintenance
• Maintain consistent documentation

Wholesale Compliance 

Vendor Compliance

• Maintain standardized compliance checklists
• Ensure routing, labeling, and documentation requirements are met
• Provide warehouse team with clear instructions

Documentation & Labeling

• Create compliant carton labels
• Prepare custom packing slips & supplementary paperwork
• Upload freight documents into customer portals
• Process EDI transactions for wholesale customers

Process Standardization

• Maintain and organize compliance documentation
• Build structured workflow checklists
• Maintain documentation library for ongoing reference

Qualifications

• Experience with dropshipping or EDI is an advantage
• Strong organizational and documentation skills
• Experience with wholesale routing guides preferred
• Ability to work across multiple departments
• High attention to detail and strong communication skills