Operations Specialist II

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The Operations Specialist is an essential driver of our daily delivery. In this "Developing" role, you handle a variety of factors to resolve problems of moderate scope. You are moving beyond strictly following a manual; instead, you exercise judgment within defined procedures to determine the best course of action.

You are responsible for identifying inefficiencies, optimizing systems, and implementing solutions that enhance scalability. You will act as a bridge between Patient Care, Clinical Operations, Tech, and Data Analytics. You operate under firm direction but are expected to manage your own workflow and anticipate delays before they become blockers.

The salary range for this role is $31.00-32.00/hr depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Lead Operational Improvements: Identify inefficiencies and recommend practical solutions that enhance patient workflows and technology adoption.

• Scale through Documentation: Document process updates and share learnings to ensure the team stays aligned as we grow.

• Collaborate Cross-Functionally: Partner with Clinical and Product teams to ensure smooth implementation of new service lines and clinical operations.

• Manage Independent Escalations: Handle basic escalations independently and provide clear handoffs to senior leadership when necessary.

• Test and Refine: Provide critical feedback on internal and external digital platforms to ensure tools are iterative and user-friendly.

• Mentor and Support: Apply feedback to your own growth while sharing insights to support the development of your peers.

• Be a Voice for Improvement: Contribute fresh ideas and insights to drive more efficient internal systems and better patient outcomes.

We’re excited about you because…

• You typically bring 2+ years of relevant experience (3+ years preferred) in healthcare operations, patient coordination, or digital health.

• You can analyze a variety of factors to determine the best action within established procedures.

• You anticipate patient and team needs and take initiative to support them, using empathy to guide your tone and timing.

• You take ownership of your professional development, integrating feedback into your day-to-day habits and adapting quickly when things don’t go to plan.

• You flex your approach when new challenges arise and support the team during "messy" or unclear transitions.

• You ensure diverse voices are heard and credited, and you actively check for bias in your own decisions.

• You have a knack for troubleshooting, synthesizing imperfect information into actionable insight, and creatively solving problems with foresight.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.