Operations Specialist

This temporary position, *Operations Specialist,* offers an exciting opportunity to join our client's global network operations team, supporting high-availability infrastructure and services for gaming platforms. Based remotely out of region, the role involves proactive monitoring, incident response, system and network troubleshooting, and process improvement to ensure service reliability across our clients worldwide infrastructure. The application deadline for this role is 10/31/2026. *Operations Specialist **Responsibilities:* * Monitor inbound communications and alerts to identify and track incidents. * Act as a first responder to investigate and triage service issues. * Drive incidents impacting players and users toward resolution. * Manage stakeholder communications during major outages. * Review and improve operational documentation, workflows, and monitoring processes. *Operations Specialist **Qualifications:* * Experience with operating systems Linux, Bash scripting, and system debugging. * Knowledge of network troubleshooting, including ACL management, packet loss analysis, and routing. * Familiarity with monitoring tools such as Prometheus, Grafana, Elasticsearch, and CloudWatch. * Working knowledge of cloud platforms AWS and GCP. * Understanding of incident and event management frameworks, such as ITIL. *Perks and Benefits:* * Medical, Dental, and Vision Insurance. * Life Insurance. * 401(k) Program. * Commuter Benefit. * eLearning and Ongoing Training. * Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.