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The Operations Manager of Maintenance leads the internal maintenance business unit, overseeing triage, workforce execution, and dispatch operations across assigned markets. They are responsible for maintaining service standards, managing team performance, and ensuring financial accountability for the maintenance service line.
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.
Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.
Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.
We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:
Operations Manager of Maintenance
The Operations Manager of Maintenance is the operational leader responsible for overseeing Pacaso’s Internal Maintenance business unit across assigned markets. This role owns maintenance triage, workforce execution, dispatch operations, scope standards, and the financial performance of internal maintenance as a billable service line.
They ensure maintenance work orders are prioritized correctly, completed efficiently, and escalated seamlessly to Asset Management when external vendors are required.
Key Responsibilities
Maintenance Strategy & Operations Leadership
Work Order Triage & Dispatch Oversight
Team Leadership & Performance
Financial & Billing Accountability
Cross-Functional Partnership
Qualifications
We invest in our Crew the way we invest in our homes — thoughtfully, generously, and with care.
Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.
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