Operations Manager

Job DetailsJob Location: Remote-US - Madison, SD 57042Position Type: Full TimeYour Mission The Operations Manager at SBS CyberSecurity plays a critical role in ensuring the efficiency, scalability, and quality of day-to-day operational execution across the organization. This role serves as the operational connective tissue between Sales, Service Delivery, Finance, Legal, and Leadership—ensuring proposals, pricing, contracts, systems, and processes work together seamlessly.  The Operations Manager leads the Operations team and owns operational strategy, pricing and proposal enablement, contract and legal coordination, cross-departmental problem solving, and continuous improvement initiatives. This role is both strategic and highly hands-on, acting as a central point of expertise and decision-making in a fast-paced, service-driven environment.  Why SBS CyberSecurity? At SBS, we lead with people — not products. We believe culture is a competitive advantage, and we protect it as fiercely as we protect our clients’ data. Here’s what sets us apart: Culture first. Passion, compassion, innovation, and empowerment aren’t just words on a wall — they guide how we show up every day. Flexibility built in. We’re a remote-friendly team that believes great work can happen anywhere. Growth mindset. We invest in your learning through certification reimbursements and professional development opportunities. Competitive total rewards. You’ll earn strong compensation and benefits with many premiums covered by the company. Purpose with profit. Your work directly impacts how community banks, credit unions, and other regulated industries protect their future. Our Benefits: Medical, Dental, & Vision with employer paid medical options at the employee only level  Simple IRA with employer match up to 3%  STD & LTD  Employer paid voluntary cancer policy  Voluntary life insurance policies  Voluntary hospital indemnity and accident policies  Learning/ Tuition Reimbursement program & More! What You’ll Do Operational Strategy & Continuous Improvement  Develop, implement, and refine operational strategies that improve efficiency, accuracy, and scalability  Serve as the primary driver for process review, documentation, and improvement across Operations and cross-functional workflows  Identify operational gaps, bottlenecks, and risks, and lead initiatives to resolve them  Act as a subject-matter expert and escalation point for complex operational questions  Identify and lead adoption of scalable, automation‑enabled operational processes that support revenue growth without proportional increases in staffing  Continuously evaluate and refine operational workflows that impact deal velocity, accuracy, and client experience  Cross-Department Partnership & Enablement  Serve as the primary Operations representative in bi-weekly Sales meetings and other cross-functional forums  Act as the “go-to” resource for interdepartmental questions involving proposals, pricing, contracts, and process  Partner cross-functionally with Sales, Service Delivery, Finance, Product, and Systems teams to identify and reduce operational friction within the client buying and onboarding experience  Serve as an operational advisor to Sales leadership on deal structure, scope feasibility, and delivery considerations  Participate in frequent working sessions with key stakeholders to address operational alignment and execution  Proposal, Pricing & RFP Ownership  Ensure proposal and RFP frameworks are standardized, scalable, and designed to reduce errors, rework, and variability across deals  Act as the point of contact for pricing adjustments on proposals, partnering with leadership as needed  Own continuous improvement of proposal structure, templates, and operational content to support efficient deal progression  Ensure approved pricing and product changes are accurately reflected across proposals, systems, and operational workflows  Participate in pricing reviews and pricing-related decision-making discussions  Ensure operational frameworks remove friction from the client buying experience while maintaining delivery integrity, risk controls, and scalability to support growth.  Contract & Legal Coordination  Own and evolve SBS’s operational contract framework, including MSAs, NDAs, and standard agreement structures, to support efficient and consistent deal execution  Coordinate legal review of contracts and custom proposals, partnering closely with SBS legal resources  Review and execute client agreements via DocuSign, excluding self-initiated documents to maintain appropriate controls  Ensure legal and contractual changes are accurately reflected in operational systems and downstream processes  Reduce contracting cycle time and rework by ensuring proposed contractual changes are operationally viable prior to escalation or legal review  Systems & Data Oversight  Serve as Operations owner for CRM data accuracy related to products, pricing, and proposals  Identify, troubleshoot, and coordinate resolution of CRM system errors, partnering with internal system owners  Ensure operational data supports reporting, forecasting, and informed decision-making  Capacity & Case Management Support  Provide operational support for case overflow scenarios, helping ensure work is appropriately prioritized and addressed  Actively carry and work an Operations ticket and case load as needed to support the team, modeling expected workflows and ensuring timely resolution of issues  Partner with service leadership to identify and resolve capacity-related challenges impacting delivery  Team Leadership & Development  Lead and support the Operations team, including Operations Specialists  Act as an informal team lead and mentor, providing ongoing guidance, feedback, and training support  Foster a culture of accountability, continuous improvement, and knowledge sharing  Ensure effective onboarding and continued development of Operations team members  QualificationsWhat You Bring Proven experience in operations management, business operations, or similar roles within a professional services environment  Strong understanding of proposal development, pricing models, and contract workflows  Comfort acting as a cross-functional leader and operational problem-solver  Exceptional organizational, analytical, and systems-oriented thinking skills  Strong written and verbal communication skills with the ability to influence across teams  A track record of process improvement, system ownership, and operational execution in complex environments  These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Supervisory Responsibility This position has direct supervisory responsibility for members of the Operations team.  Additional Details: This is a full-time position. This role would require occasional travel. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. On rare occasions, this position may require some after-work hours due to workload or tight deadline. Working Conditions Primarily remote-based with some travel required. The role involves working with management, various business units, and clients to protect data and information from cyber-attacks.  Physical Demands  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms.  The employee frequently is required to sit, use keyboard and mouse (or alternative input device), use telephone, and drive.  Employee will frequently lift 0-10 lbs and occasionally lift, up to 50 lbs.  Travel  This position requires up to 25% travel. A valid driver’s license and qualifying for SBS insurance coverage may be required for specific positions.  Work Location For this remote, work from home position, you must currently reside, or willing to relocate to, one of the following states prior to first day of employment: AR, AZ, CO, FL, IA, ID, IL, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI.  Other Duties  The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Accordingly, the employee will be expected to perform other duties as assigned. This job description is subject to change at any time.  We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.  PAY TRANSPARENCY NONDISCRIMINATION PROVISION We will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information. SBS CyberSecurity, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or status of protected veteran. EEO/AA/M/F/Veteran/Disabled