Operations Manager

Overview

Accelerant is looking for an Operations Manager to join our UK and Europe Operations Team, this role will report into Operations Lead UK and Europe. You will work alongside the Sales & Distribution, Technology, Finance and Outsourced Operations teams to manage data onboarding, premium and cash management of speciality underwriters within Europe and UK, at Accelerant we call them members.

In this role you will build relationships and intimate knowledge of our members data, technology and processes and will be the point contact on all data queries, problems and solutions.

You will work alongside our members to assist them in the analysis and resolution of data quality issues that impact data ingestion, regulatory compliance, and reporting, utilising your knowledge and experience of the applicable data standards.

Your role will contribute to the overall success of the Operations function who are charged with transforming our data processes to deliver governed, timely and high-fidelity data sources.

Key Responsibilities

Member Onboarding

o   Manage the operational due diligence and onboarding procedures for new Members and Business expansions

o   Responsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures.

o   Responsible for onboarding of new Tax authorities and liaison with the Tax department

o   Manage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teams

o   Liaise with members on invoicing procedures at the onboarding stage

o   Ensure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control Teams

Operations Management

o   Manage operational procedures and adherence to controls

o   Manage the bordereaux and query resolution KPIs and create an environment of continuous improvement

o   Provide Operations Health reports for the monthly member meetings.

o   Deliver, alongside the team, the Operational KPIs for onboarding, premium and cash operations

o   Overseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes.

o   Ensuring that targets for debt are met and aim to continuously improve upon such targets with improved working practices. 

o   Investigating and resolving queries both internally and externally around outstanding items

o   Provide management oversight to the outsourced operations to ensure the operational KPIs are met

o   Work closely with senior management to develop the reporting processes, controls, and systems

o   Assist in the implementation of new procedures, maintain, and improve internal controls to ensure compliance

Skills and qualifications Required:

o   Bachelor’s degree (or equivalent) required.

o   Able to thrive in a fast-paced environment and flexibility dealing with significant operational change.

o   Able to accomplish tasks with minimal supervision, maintain accuracy, and meet deadlines.

o   Excellent written and oral communication skills around highly technical items

The technical skills and experience you'll need to be proficient are:

o   5+ years of experience in Property, Liability and Specialty Insurance

o   Solid technical knowledge of creating and processing Bordereaux

o   Excellent English language, written and spoken is required, European languages advantageous

o   Lloyds Market Experience

o   Experience of managing MGA Operations, preferred experience of the specialty market

o   Excellent communication skills

o   Articulate and confident in person, able to fit into a fast paced, dynamic environment with a 'can do attitude' and ability to build relationships across different levels of business

o   Advanced Microsoft Excel skills

o   Excellent time management, attention to detail and follow-up skills.

o   Ability to work autonomously and contribute to team objectives.

o   Proficiency in Microsoft Office and data management tools