Operations Executive (maternity cover)
Application Deadline: 18 September 2026
Department: Operations
Employment Type: Fixed Term Contract
Location: South Africa
Compensation: R35,000 - R40,000 / month
Description
London Speech Workshop helps executives communicate with impact, running world-class programs that over 1,000 professionals go through every year.
That kind of growth means the business is now investing in the operational infrastructure to match, and that's where you come in.
This is a maternity cover role for 5 and a half months: you'll be stepping in to run the machine while the current Operations Executive is out, keeping things moving for a client base that includes 1,000 private clients plus a portfolio of prestigious companies like Google, Disney, and Amazon.
If you want hands-on ownership at a high-profile business with serious name-brand clients, this is the seat.
The Role
Client Operations & Escalations
- Act as first escalation for client support (refunds/exceptions) using existing SOPs; route only true edge cases to Operations Director.
- Partner day-to-day with Client Support Exec who manages phones/inbox
- Backfill the client support function when needed (leave/sickness) to ensure continuity of service.
Project Delivery & Systems
- Own projects from scope → adoption (timelines, owners, outcomes) without micro-direction.
- Initial anchor project: deliver the Subscription model rollout (comms, enablement, coach updates, documentation).
- Use monday.com for project tracking; collaborate with CRM Exec & HubSpot owner on automations/reports; keep shared-drive artefacts up to date.
- Coach communications run via email + WhatsApp group; make sure changes are broadcast clearly and followed up.
Coach Management Support
- Build and maintain a monthly coach dashboard (HubSpot reports) tracking admin compliance & feedback.
- Book and run the monthly review slot (agenda, materials, actions); flag who to reward/escalate.
- Be a friendly first point for coaches on availability changes, “where to find” docs, and process queries.
CX & Process Improvement
- Continuously review the end-to-end client journey; propose and implement common-sense fixes.
- Data source clarity: CX/ops metrics live in HubSpot. You interpret and act; no heavy BI build required.
The Person
- Experience in operations /service delivery/project coordination in industries such as tech, finance, marketing, and professional services.
- Ferociously organised, clean-of-mind, high attention to detail; doesn’t drop balls.
- Outstanding written & verbal communication – kind, anticipatory, empathetic, efficient.
- Confident with some/all of Google Workspace, HubSpot, Acuity/scheduling, and monday.com.
- Comfortable interpreting HubSpot-based dashboards to influence actions and decisions (or at least a different CRM).
- Bias to action; derives sensible sub-tasks from outcomes without waiting for granular to-dos.
Benefits Through Marketing Pros
🏡Remote-First, Flexible Work Model
🌍Global Visibility
🤝Your Own South African Talent Partner
📑Full-time South African Employment Contract
🧾HR, Payroll & Taxes are taken care of!
Please be sure to read our
Ts & Cs before submitting your application.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
