This is a remote position.
ABOUT THE COMPANY
This is a growing home services company providing professional handyman services, home repairs, remodeling, and ongoing home maintenance. Their goal is to make home services simple, reliable, and stress-free for homeowners by providing quality work, clear communication, and dependable service. They are looking for a Full-time Operations Coordinator who can help keep their daily operations organized while building the systems and processes needed to support their continued growth.
ABOUT THE ROLE
The Operations Coordinator will be responsible for supporting the day-to-day operations of the business, with a strong focus on customer communication, scheduling, subcontractor coordination, administrative support, and process development. This role is ideal for someone who is a self-starter, highly organized, proactive, and comfortable bringing structure to an environment where systems are still being developed. They are looking for someone who doesn't simply wait for instructions. The right person will ask questions, identify what needs to be done, create solutions, and follow through to completion.
KEY RESPONSIBILITIES
- Manage incoming customer calls, emails, and correspondence, providing professional and timely responses.
- Schedule and coordinate jobs, service calls, and customer appointments.
- Coordinate with subcontractors and service providers to keep jobs organized and on track.
- Follow up on customer requests, appointments, documentation, and outstanding tasks.
- Keep customer, job, scheduling, and CRM information accurate and organized.
- Provide administrative and operational support to management.
- Assist with basic bookkeeping, invoicing, expense tracking, and related financial tasks.
- Create and improve processes and systems to make daily operations more organized and efficient.
- Take initiative, identify problems, ask questions, and develop practical solutions to keep operations moving.
Requirements
- Previous experience in Office Management, Operations Coordination, Business Administration, or a similar role.
- Excellent spoken and written English.
- Proficient user of ChatGPT and Claude.
- Strong customer service and professional communication skills.
- Excellent organizational and time-management abilities.
- A proactive, self-motivated approach with strong problem-solving and critical-thinking skills.
- Confident in asking questions rather than making assumptions
- Strong execution and results-oriented mindset.
- Adaptability to learning new technology and software.
HIGHLY PREFERRED
- Experience in construction, contracting, home services, remodeling, or a related industry
- Experience coordinating contractors, technicians, or field-service teams.
- Previous CRM knowledge.
- Proficiency with scheduling, invoicing, bookkeeping, or admin tasks.
Benefits
- Base Salary: $2000 – $2500 USD per month.
- Remote from: Anywhere in LATAM.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
