Operations Coordinator

About the Role

We’re looking for a detail-oriented and proactive Operations Coordinator / Engineer to oversee the full lifecycle of custom product manufacturing projects — from client inquiry to final delivery.
You’ll be the key connector between sales, design, clients, and factory teams, ensuring every project runs smoothly, meets quality standards, and supports efficiency and profitability goals.

What You’ll Do

Production Coordination

• Oversee the full lifecycle of custom manufacturing orders — from initiation to delivery.
• Coordinate daily with factory teams to ensure accuracy, on-time production, and quality compliance.
• Review samples, pre-production photos, and testing results to guarantee product standards.
• Manage logistics, payments, and delivery schedules with internal and external partners.
• Troubleshoot and resolve production issues to maintain consistency and customer satisfaction.
  
  

Client & Internal Communication

• Serve as the main point of contact between clients, factory teams, and internal departments.
• Partner with sales and customer success teams on high-value or complex projects, providing feasibility and technical insights.
• Collaborate with design teams to verify design files, material selections, and production feasibility.
• Support early-stage project assessments to highlight production constraints and cost factors.
  
  

Pricing & Negotiation

• Conduct cost analyses and negotiate with manufacturers to meet target GP margins.
• Adjust pricing strategies based on complexity, tooling, and logistics costs.
• Ensure all quotations align with company financial goals and client expectations.
  
  

Quality & Process Improvement

• Maintain strict quality control throughout all production stages.
• Identify opportunities to optimize processes, reduce costs, and improve quality.
• Provide actionable feedback to enhance long-term operational performance.
  
  
  

What You’ll Bring

Required

• 3+ years of experience in operations, manufacturing coordination, or project management in a product-focused company.
• Strong understanding of production processes, quality control, and supply chain logistics.
• Excellent communication and interpersonal skills across teams and regions.
• Strong analytical and problem-solving mindset with great attention to detail.
  
  

Preferred

• Experience working with overseas or third-party manufacturers.
• Familiarity with ERP or production-tracking systems.
• Bachelor’s degree in Engineering, Operations Management, or a related field.
  
  

Why Join Us

• Work with innovative, design-driven consumer products.
• Be part of a global, fast-moving operations team.
• Opportunity to grow in a hands-on, high-impact role.