Operations Coordinator 1
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Job Description Summary
The Field Support Specialist (FSS) ensures first-class service operations process execution. Meets KPIs for field service operational metrics and Quality standards within assigned territory. The FSS serves as main point of contact and subject matter expert for aspects of back-office, administrative field service support for field engineers: parts, tools, service records, recalls, and service quoting. The FSS is the go-to resource to help solve operational needs at field speed, implementing Heartbeat principles and embedding standard work into daily operations.Job Description
Roles and Responsibilities:
Provide operational support for field service activities, including, but not limited to service documentation, parts administration, PM processes, FMI coordination, and service tool utilization
Responsible for timely and accurate quoting for OnDemand services and ODS funnel management.
Main point of contact for field engineer onboarding and offboarding, ensuring all details within parts, tools, SRs, etc. retain continuity through transition
Partner to the Area Service Leader, Manager of Service Operations, and Region Operations Specialist Team to meet Daily Management goals.
Work within all related systems: CRM, FX, SFDC, web tools/reports, and legacy and Support Central systems to manage and complete all work.
Manage proactive weekly reporting to ASL team, driving operational rigor with FE teams, manage ad hoc report requests for the field service team
Handle all types of requests submitted into the department whether Imaging, multi-vendor, or PCS as needed.
Support proactive parts escalations and down customer system execution.
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service operations to resolve technical and process-related issues.
Effectively manage and prioritize various projects with minimal supervision.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, complete all planned training within defined deadlines
Required Qualifications:
High School or GED equivalent minimum 2 years of experience in one or more of the following: service operations, field support, order management or administrative/customer service.
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel,).
Minimum two years' experience working with Microsoft Excel that includes sorting pivot tables and analysis.
Desired Qualifications:
Bachelor's degree preferred
Healthcare industry experience preferred
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs.
System Knowledge: Nuvolo, FX, CRM, Spotfire, Excel, SFDC, PowerBI
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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $49,680.00-$74,520.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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