Onboarding Ambassador- Temp

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

BASIC PURPOSE:

The primary responsibility of the Onboarding Ambassador is to work directly with our Healthcare Professionals (HCP) by managing them through the onboarding process to ensure accurate and timely receipt of all required facility documentation as well as facilitating resolution to any credentialing related issues. The successful Onboarding Ambassador will work to ensure the HCP is ready to begin their assignment on time. This position requires the ability to work with a high degree of self-motivation, as well as the ability to deliver exceptional customer experience.

ESSENTIAL FUNCTIONS:   

• Oversight of the credentials for HCPs confirmed for an assignment. This includes preparing the contract and the needed document list and remaining in contact with the HCP to ensure all requirements are met for their expected start date. Interaction with other internal departments on status of documentation requirements.
• Oversight of the credentials for HCPs currently on assignment. Alert and work with existing healthcare professionals and internal departments on expiring documents to ensure 100% compliance.
• Follow up for results of criminal background searches, metabolic drug screenings and infectious disease titers and other clinical testing with appropriate vendors.
• Ensure accurate background searches are started and complete in a timely and efficient manner to meet the mandated document due date.
• Inspect HCP documents prior to sending to imaging storage system.
• Work with licensure team to facilitate the issuance of licensure in order to meet the start date requirement.
• Promote, foster and maintain optimal relationships across departmental and company lines to influence positive results
• All other duties as assigned

QUALIFICATIONS:

• 2 years of experience in an administrative support role, office environment, and/or service industry preferred
• Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word.

Education: High school diploma or equivalent required. Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits 
 
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability 


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