Officer, Transfer Credit and Registrations

INTRODUCTION:

University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 270,000 students enrolled from more than 200 countries and territories, including 50,000 students who are refugees. UoPeople is accredited by the WASC Senior College and University Commission (WSCUC).

We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University. [ TED talk ]

UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!

UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Fondation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.

General Purpose: The officer is responsible for reviewing and processing transfer credits, resolving registration and academic record issues.

RESPONSIBILITIES:

• Review and process transfer credit applications in accordance with university policies and established

timelines.

• Investigate and resolve transfer credit, DAR, CGA, Learning Path, CRM, and registration-related issues

to ensure accurate academic records and student progression.

• Update transfer credit equivalencies in TES and verify academic credentials using recognized

accreditation and evaluation resources.

• Address student and internal stakeholder inquiries related to transfer credits, registration, appeals, re

evaluations, and academic requirements.

• Collaborate with cross-functional teams to resolve student concerns while ensuring compliance with

university policies and procedures.

• Meet established SLAs while maintaining accuracy, productivity, and service quality.

• Maintain up-to-date knowledge of university policies, academic regulations, catalog requirements, and

transfer credit procedures.

• Contribute to process improvements, special projects, testing activities, and other assigned initiatives to enhance student experience and operational efficiency.

QUALIFICATIONS:

• Should have earned a bachelor’s degree (A fresher or an Experienced one)

• Proficiency in English.

• Experience working in an academic environment, especially with an educational backend, is an added advantage.

• Experience with CRM or other customer database software is an added advantage.

SKILLS:

• Tech-savvy – comfortable working in an online environment

• Self-discipline – ability to work remotely as part of an international team.

• Good analytical thought process

• Problem-solving

• Grasping knowledge

• Organized

• Critical thinking

• Time management skills

• Detail-oriented.

• Excellent Communication skills verbal and written.

• Process Improvements in the process.

• Data-Oriented

• Maintain cross-training programs

EMPLOYEE STATUS:

• Part-time position in Mysore – India

• General Shift