Offerings Director - AI

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Offering Leader serves as the executive business owner of the Company's AI offering portfolio, operating as a General Manager with full accountability for business outcomes across assigned domains (e.g., AI). This role is accountable for strategy, portfolio performance, lifecycle execution, partner ecosystem alignment, and financial outcomes, ensuring offerings are scalable, differentiated, and aligned to NWN's Product Lifecycle Management (PLM) framework. The Offering Director acts as the executive owner of the portfolio, driving revenue growth, margin expansion, lifecycle discipline, and portfolio scalability through a PLM-driven operating model.

• Own end-to-end performance of the offering portfolio, including revenue, margin, adoption, and lifecycle outcomes
• Define and execute multi-year portfolio strategy aligned to company growth priorities and market direction.
• Lead portfolio rationalization (build, partner, retire) to optimize focus, scalability, and profitability.
• Establish and track KPIs and performance metrics to measure portfolio health, adoption, and financial outcomes.
• Ensure adoption and execution of Product Lifecycle Management (PLM) across all offerings (define, build, launch, optimize, retire).
• Drive standardization, governance, and lifecycle discipline in partnership with Product Operations and governance teams.
• Define portfolio roadmap and strategic priorities, ensuring alignment across Product Managers and offerings
• Drive differentiation through integrated solutions, AI capabilities, and platform (EMP) innovation.
• Own pricing, packaging, and monetization strategies to ensure margin-based design and financial performance.
• Define and lead partner ecosystem strategy, including partner selection, alignment, and joint go-to-market initiatives
• Partner cross-functionally with Sales, Marketing, Delivery, Finance, and Leadership to drive go-to-market execution and customer outcomes.
• Lead governance and operating cadence, including business reviews, executive reporting, and portfolio performance oversight
• Promote a confident and professional environment driving a strong and positive corporate culture.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or relevant experience. Required
• 12–15+ years of experience in product, offerings, or portfolio leadership roles Required
• Proven track record of owning P&L and scaling technology or services portfolios
• Strong financial acumen, including pricing strategy, margin management, and cost-to-serve optimization
• Deep understanding of Product Lifecycle Management (PLM) and product-led operating models
• Strong program and project management capabilities, with experience implementing scalable processes and operating models
• Executive presence with exceptional communication, negotiation, and influencing skills
• Strong analytical mindset with the ability to evaluate market opportunities, performance data, and customer needs
• Experience with cloud, collaboration, CX, or managed services technologies relevant to NWN’s portfolio
• PMP Certification or other Technical Certifications Preferred

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Travel:  Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.