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Provide technical support for Microsoft SharePoint Online and OneDrive for Business deployments. Troubleshoot connectivity, authentication, and integration issues while managing site architecture and permissions.
Preferred Qualifications, Abilities and Experience
• Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
• Hands-on experience supporting Microsoft SharePoint Online & OneDrive for Business deployments.
• Experience with SharePoint Online architecture, site collections, and permissions management.
• Experience troubleshooting SharePoint-related issues, including connectivity, authentication, and integration challenges.
• Experience with SharePoint farm architecture, configuration, and troubleshooting.
• Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.
• Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).
• Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.
Qualifications
Required/Minimum Qualifications
• 3+ years prior product, customer support and/or technical support experience.
• Language Qualification: English Language: fluent in reading, writing, and speaking.
• 3+ years prior product, customer support and/or technical support experience
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