Norwegian Speaking Customer Advisor (Remote in Portugal)

*** Remote in Portugal only***

Are you a natural problem solver who takes pride in offering top-tier customer care? If you are fluent in Norwegian and eager to advance your career while working 100% remotely from anywhere in Portugal, this is your chance!

We are currently hiring energetic, customer-focused Norwegian-Speaking Customer Care Specialists to join our growing international team. In this fully remote position, you will represent a renowned worldwide manufacturer of smart home solutions and consumer electronics, helping their Nordic client base.

Key Responsibilities

As a dedicated support representative, you will act as the crucial touchpoint between customers and the brand, converting everyday queries into outstanding service moments.

• Inbound Service: Assist Norwegian-speaking clients across phone, email, and live messaging—handling inquiries regarding order status, warranties, product specs, deliveries, and initial device configurations.
• Technical Troubleshooting: Listen carefully to user problems involving smart tech and appliances, diagnose root causes, provide clear step-by-step guidance, or route complex repair cases to technical specialists.
• Data Management: Log every interaction, issue, and solution accurately in the CRM database to preserve complete account histories.
• Brand Representation: Keep up to date with new product releases, feature rollouts, and corporate values, communicating them with genuine warmth and professionalism.
• Skill Building: Participate in fully paid, ongoing training workshops to keep your technical know-how and communication skills sharp.

Who You Are

We prioritize a positive mindset, deep empathy, and strong interpersonal skills above all else. Whether you possess years of customer service experience or are looking to kickstart an international career, we supply all the onboarding, training, and tools you need.

Requirements

• Language Proficiency: Fluent Norwegian (C1/C2 level) along with solid professional working English (B2 level).
• Location & Authorization: Currently residing in Portugal (or fully prepared to relocate) with legal authorization to work remotely within the country.
• Interpersonal Skills: Exceptional spoken and written communication skills paired with a calm, solution-oriented mindset.
• Technical Savvy: Comfortable navigating computers, toggling between multiple software tools, and learning new digital platforms quickly.

Desirable Extras

• Background in client support, retail, hospitality, or contact centers is welcome, but not mandatory.
• An interest in home automation, smart devices, or modern consumer electronics.

Work Schedule

• Weekly Hours: Standard 40-hour work week (5 days a week, 8 hours per day).
• Shift Window: Fixed daytime hours between 08:00 and 17:00.
• Work-Life Balance: Enjoy a reliable, consistent schedule from home, leaving your evenings open to enjoy the Portuguese culture and coast.

Salary & Benefits

We provide a solid financial package and perks to support a high quality of life:

• Base Salary: €1,400 gross monthly, paid 14 times per year (including standard Portuguese holiday and Christmas bonuses).
• Language Bonus: An additional €150 monthly allowance for utilizing your Norwegian fluency.
• Performance Bonus: Up to €100 gross monthly based on meeting quality and service targets.
• Daily Meal Stipend: €7 per shift (~€140–€150 in tax-free net income per month).
• Health Coverage: Private medical and life insurance starting from your very first day.
• Career Growth: Structured internal career tracks with recurring chances to transition into roles like Team Leader, QA Specialist, or Corporate Trainer.
• Company Culture: A vibrant, inclusive global team with regular social events and accessible leadership.