Network Operations Manager

Network Operations Manager

Location: Home-Based

Department: ACS Network Operations

Contract type: Permanent / Full-time

About the role

We’re looking for a Network Operations Manager to join our Network Operations Team and play a key role in being responsible for managing repairers and their performance within a designated area across Avant’s repair network.

The Network Operations Manager is expected to manage a region of repairers to deliver optimum performance against client SLA’s and the requirements of the business.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Responsible for delivery of assigned client SLA’s.
• Daily responsibility for the performance of repairers within an assigned area.
• Onboarding network repairers as required to provide optimal coverage and repair capacity.
• Managing operational performance of repairers across the Network Operations Team.
• Managing systems as appropriate to ensure delivery of data and performance metrics.
• Ensuring repairers complete all data requirements for the successful completion of repairs and subsequent reporting.
• Ensuring repairers meet all requirements of the business regarding compliance and documentation.
• Develop and initiate strategies to improve repairer performance including the use of balance scorecard and action plans.
• Build and maintain strong relationships with repairers.
• Attend meetings and provide positive input into client review meetings and client liaison.
• Enhance the business profile with repairers inside and outside the repair network.
• Manage and assist in customer complaint resolution.
• · Attend internal and external meetings as required.

Skills and experience

• Minimum of 5 years’ experience within a similar role.
• Experience of implementing and improving processes and procedures.
• Analytical skills with the ability to find solutions with data.
• Motivated with a desire to succeed on a personal and professional level.
• Ability to plan, manage and work on own initiative.
• Knowledge of collision repair process and methods.
• Background in collision repair sector.
• Knowledge of collision repair process and methods.
• Good communication skills, both written and verbal.
• Ability to exceed targets on a consistent basis.
• Ability to think analytically, be a good problem solver, but to react effectively to scenarios in a pressured environment.

Desirable (but not essential):

• Full UK Driving Licence.
• Recent experience in automotive engineering or bodyshop estimating / management.
• Knowledge of Audatex and other estimating systems.
• Knowledge of the working practices of insurers with regard to motor claims.

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.