Network Operations Center (NOC) Analyst
- Employment Type: Full-Time
- FLSA Status: Non-Exempt
- Department: Managed Services / MSP
- Work Location: Remote; scheduled Central Time coverage, quarterly on-call rotation for one week, and occasional onsite client support by agreement
Position Summary
The Network Operations Center (NOC) Analyst provides advanced systems and networking support across a variety of managed services client environments. As the first level of the engineering team, this role resolves escalations beyond Tier 2, helps maintain service continuity, and communicates clearly with clients and internal technical teams while building broad expertise across network, server, cloud, and infrastructure technologies.Key Responsibilities
- Handle advanced escalations across network, server, cloud, security, and client-impacting issues.
- Independently troubleshoot firewalls, VPNs, routing, switching, DNS, DHCP, TCP/IP, and connectivity issues across varied client environments.
- Troubleshoot Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, Entra, backups, remote desktop, MFA, and related infrastructure issues.
- Monitor, triage, document, and respond to technical alerts and time-sensitive tickets in accordance with established procedures and escalation protocols.
- Maintain clear ownership and visibility of high-priority issues through accurate documentation, client updates, and effective handoffs.
- Escalate highly complex or high-impact issues to senior engineering resources or other subject matter experts when needed.
- Document troubleshooting, resolutions, labor notes, client environment details, runbooks, and technical procedures.
- Collaborate with senior engineers, Service Desk, Cybersecurity, account managers, cloud specialists, and third-party vendors to resolve complex issues.
- Identify recurring issues and share observations that support process improvement, alert tuning, and consistent service delivery.
Required Qualifications
- High school diploma or GED equivalent.
- 2–4 years of experience in a Service Desk, NOC, IT operations, infrastructure support, or similar technical support role.
- Hands-on networking experience and the ability to troubleshoot firewalls and connectivity issues with limited guidance.
- Strong understanding of TCP/IP, DNS, DHCP, VPN, routing, switching, and connectivity troubleshooting.
- Direct experience with Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Intermediate experience supporting Azure and Entra environments.
- Familiarity with backup troubleshooting, remote desktop support, MFA, ticketing systems, monitoring tools, and technical documentation.
- Strong analytical, problem-solving, communication, documentation, prioritization, and client-service skills.
- Ability to work independently and collaboratively in a fast-paced remote environment while managing multiple priorities.
Preferred Qualifications
- Associate or bachelor’s degree in information technology, computer science, or a related field.
- Experience supporting multiple clients in a managed services, NOC, or 24x7 technical support environment.
- Experience working across multiple firewall and networking-equipment manufacturers.
- Experience supporting dedicated client environments.
- Relevant CompTIA, Microsoft, Cisco, ITIL, or similar certifications.
What Success Looks Like
A high-performing NOC Analyst resolves advanced networking and systems issues accurately and independently, keeps clients and internal teams informed, and maintains clear, reliable documentation. Success is demonstrated through timely escalations, strong client service, consistent operational visibility, and growing technical capability that strengthens the team and supports dependable healthcare technology environments.About DAS Health
DAS Health is a leading provider of healthcare IT and business solutions that helps healthcare organizations improve operations, strengthen technology performance, and deliver exceptional patient care.We partner with physician practices, senior care organizations, specialty providers, and healthcare groups across the country to deliver innovative solutions including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services.At DAS Health, you'll join a collaborative, mission-driven team dedicated to helping healthcare organizations succeed through technology, expertise, and exceptional service.Why Join DAS Health
- Remote and flexible work opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life Insurance
- Company-Paid Disability Insurance
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Career Growth Opportunities
- Collaborative and supportive team culture
- Opportunity to make a meaningful impact in healthcare
Equal Opportunity Employer
DAS Health is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and make employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.Our Commitment to Diversity & Inclusion
DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws.
Accommodation Notice
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruitment@dashealth.com.
Employment at Will
Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."
— Sarah J.
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Marketing Manager
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