Network Operations Analyst

The NASA Integrated Operations Center (NIOC) is seeking a Network Operations Analyst to support a large, 24/7 enterprise network environment. This junior-level position requires a working knowledge of wired and wireless networking, DNS, DHCP, and IP Address Management (IPAM) applications as they relate to Local Area Networks (LAN), Wide Area Networks (WAN), and firewalls.

The Network Operations Analyst will support daily network operations in a mission-critical production environment, assisting with identifying and assessing potential risks while following established procedures to maintain network stability and operational continuity. This role requires strong communication and collaboration skills to effectively interact with federal customers, technical teams, and remote vendors.

The Network Operations Analyst will assist with troubleshooting, deploying, and implementing changes to DNS, DHCP, and IPAM (DDI) systems under established technical guidance and procedures. Strong attention to detail, adherence to defined processes and workflows, and accurate documentation of all work performed are essential to success in this role.

PRIMARY RESPONSIBILITIES:

• Monitor trouble ticket queues and respond to incidents in accordance with established Service Level Agreements (SLAs).
• Provide technical support to a large user base by troubleshooting and resolving DNS, DHCP, and IP Address Management (IPAM) network issues. Communicate directly with customers via telephone, email, and instant messaging.
• Assist the Network Engineering Team with deploying new hardware and software to support network expansion and enhance network functionality.
• Collaborate with peers and local technicians to identify, troubleshoot, and resolve physical layer network issues.
• Work with other Network Operations Center (NOC) teams to identify and troubleshoot WAN, firewall, security, and DNS, DHCP, and IPAM (DDI) issues impacting LAN operations.
• Participate in an on-call rotation to support after-hours escalations and critical network outages.
• Attend regular operations staff meetings to review project status, discuss operational activities, and stay informed of upcoming initiatives.

BASIC QUALIFICATIONS:

• High School Diploma or equivalent.
• Minimum of 4 years of experience in enterprise network management and troubleshooting.
• Hands-on experience with network implementation and troubleshooting at the Cisco Certified Network Associate (CCNA) level.
• Working knowledge of DNS, DHCP, and IP Address Management (DDI) networking systems and internet security.
• Working knowledge of network authentication processes.
• Experience using PuTTY and SecureCRT.
• Ability to work independently, follow established procedures and technical direction, and collaborate effectively with team members.
• Ability to assess and prioritize assigned tasks based on importance, urgency, potential risks, and customer needs.
• Excellent written and verbal communication skills.
• Ability to work onsite or remotely, as required.
• Flexibility to work first or second shift based on operational needs.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

PREFERRED QUALIFICATIONS AND CERTIFICATIONS:

• Experience with VitalQIP or enterprise DNS, DHCP, and IP Address Management (DDI) systems.
• Experience with Cisco device management.
• Current Secret security clearance or Public Trust Level III designation.
• Cisco Certified Network Associate (CCNA) certification.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.