Multi-Line Claims Adjuster II – Bodily Injury & Slip/Fall (Remote)

Overview

Multi-Line Claim Representative II – Dedicated Account (Bodily Injury)

Location: Remote (Fully Remote Day One)Salary Range: $65,000 – $75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned multi-line claims for a dedicated national account within the transportation industry. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws across nationwide jurisdictions.

This position is designed for adjusters with 3–5 years of claim handling experience who have experience handling bodily injury claims, including slip and fall incidents, and exposure to litigated claims. The role includes a moderate caseload (100–125 claims) with low to moderate complexity and some litigation exposure.

The ideal candidate is organized, detail-oriented, and capable of maintaining consistent file movement while effectively managing communication and claim progression.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files and drive outcomes through timely investigation, sound decision-making, and strong follow-through.

Responsibilities

• Investigate, evaluate, and adjust multi-line liability claims, including bodily injury and slip and fall exposures

• Manage claims cradle to grave across multiple jurisdictions nationwide

• Confirm coverage and assess liability using jurisdiction-specific negligence principles

• Conduct timely investigations, including gathering statements, incident documentation, and supporting evidence

• Establish and maintain appropriate reserves within authority guidelines

• Review medical records and evaluate injury exposures to guide claim strategy

• Negotiate settlements within authority limits and in alignment with client expectations

• Coordinate with and oversee defense counsel on litigated claims

• Maintain accurate and timely claim documentation, diary management, and file updates

• Communicate effectively with claimants, attorneys, and internal stakeholders

• Identify and pursue subrogation opportunities where applicable

• Prepare claim reports, reserve updates, and status summaries as required

• Ensure compliance with corporate claim handling standards and client service commitments

Qualifications

Required Qualifications

• 3–5 years of multi-line claim handling experience
• Experience handling bodily injury claims, including slip and fall incidents
• Exposure to or experience with litigated claims and working with defense counsel
• Strong understanding of liability investigation and negligence evaluation
• Ability to manage a caseload of 90–125 claims effectively
• Strong organizational skills and ability to maintain diary discipline
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state or designated home state

Nice to Have

• Prior TPA experience
• Experience handling transportation-related claims
• Experience in a multi-jurisdiction claim environment
• Additional state adjuster licenses
• Bilingual (Spanish) proficiency preferred but not required

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Advancement opportunities into senior or specialized liability roles
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations and strong documentation
• Timeliness & diary management – consistent file movement and follow-through
• Responsiveness – clear and effective communication
• Compliance – adherence to client and jurisdictional standards
• Professional judgment – sound decision-making and accountability

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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