Key Responsibilities
- Lead and mentor a team of MetaSolv support professionals.
- Act as primary escalation point for production incidents and service outages.
- Monitor incidents, service requests, and problem tickets.
- Ensure agreed SLAs and KPIs are consistently achieved.
- Drive root cause analysis (RCA) and preventive actions.
- Coordinate with business users, client IT teams, and vendors.
- Conduct daily operational reviews and status reporting.
- Manage release support, deployment validations, and post-production monitoring.
- Facilitate knowledge management and continuous service improvement initiatives.
- Support transition, KT, and stabilization activities.
Required Skills
- Strong experience in Oracle MetaSolv Solution (MSS).
- Telecom OSS/BSS domain knowledge.
- Incident, Problem, and Change Management.
- Production Support governance.
- SQL and database troubleshooting.
- Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
- Team management and stakeholder communication.
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.
Preferred Skills
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.
At Zensar, we’re
“experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore
Life at Zensar and join us to
Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
