• Guide members from signed agreement through ongoing participation, coordinating onboarding with Finance, Legal, and Natural Resources.
• Manage member lifecycle events: annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations.
• Maintain accurate member records and documentation in Salesforce and SharePoint.
• Serve as the day-to-day contact for routine member questions, escalating complex matters to the Membership Manager.
• Send scheduled communications, reminders, program updates, and surveys, and track participation and follow-up.
• Prepare amendment packages from approved templates and route them for review and signature.
• Review documentation for completeness and record amended terms in the CRM and designated repositories.
• Support deed, entity document, easement, and payee-change reviews, escalating compliance questions as needed.
• Run standard CRM and payment reports, audit data, and correct discrepancies.
• Prepare payment calculations and requests, track approvals and status, and record issuance in the CRM.
• Partner with Finance on payment processing, reconciliation, and routine member payment questions.
• Coordinate with Forestry, GIS, Product, Lease/Due Diligence, MRV, and Legal on member requests and audits, and document standard operating procedures.

• Bachelor’s degree or equivalent experience.
• Previous experience of 3+ years in account management, customer support, or membership administration.
• Experience with a CRM platform such as Salesforce or HubSpot; Ironclad, email marketing automation, or payment operations a plus.
• Experience administering agreements, including reviewing contracts, drafting amendments, and maintaining compliance records (preferred).
• Strong communication skills, including both oral and written.
• Strong organizational and planning skills, as well as a high-level attention to detail.
• Strong time-management and self-management skills and can take direction and work independently to reach identified goals on a set timeline.
• Can maintain a high level of professionalism and discretion in dealing with highly sensitive project deliverables.
• Experience with MS Office; and familiarity with spreadsheets and SharePoint.
• Have a commitment to solving the environmental challenges of our time.
• Willingness to travel domestically (limited).
• Able to work effectively with remote team members throughout the U.S.

• Sitting: Must be able to sit for extended periods of time.
• Standing and Walking: Occasionally required to stand and walk.
• Manual Dexterity: Frequent use of hands to handle, control, or feel objects, tools, or controls.
• Repetitive Movements: Ability to perform repetitive movements, such as typing and using a mouse.
• Visual Acuity: Close visual acuity required for viewing a computer screen and reading documents.
• Communication: Ability to understand and communicate clearly with others.
• Lifting: Occasionally required to lift and carry objects weighing up to 20 pounds.
• Bending and Stooping: Occasionally required to bend, stoop, and reach.

The base salary range for this position is expected to be between $50,000.00 - $60,000.00 subject to the chosen candidate’s experience, skills, certifications and qualifications, determination of which is made in the sole discretion of Chestnut Carbon.

All employees are eligible to participate in health, insurance, and 401K plan benefits on their first day of employment. Chestnut Carbon pays 90% of the cost of the employees’ health and 100% for dental/vision insurance. During each fiscal year of employment, employees will be eligible to earn a discretionary annual incentive bonus, based on company and individual performance targets.