Member Support Agent, Phones

Job Details: Job Location: First Street Branch - Champaign, IL, Position Type: Full Time, Salary Range: $21.22 - $21.22Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Looking for more than just a job? At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply.  We'd love to learn more about you and what you can bring to UICCU. The Phone Agent is a financial mentor that listens to our members' needs.  Phone Agents look out for our members' best interest and offer solutions to improve their financial life.  The Agent will expertly represent UICCU and form professional relationships with our members.  A Phone Agent will: Build member loyalty. Provide solutions for internal and external members. Build and maintain product knowledge, so they may assist members with financial needs. Focus on compliance and security. Essential Functions & Responsibilities Consistently provide outstanding service focusing on member service and member loyalty skills. Efficiently serve members to ensure timely and quality service. Consistently identify the needs of members and recommend appropriate Credit Union solutions in order to build member loyalty and meet or exceed organizational goals. Assist members with account needs, answer questions about products and services, and resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to appropriate team members along with their recommendations. Own internal and external member concerns, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution. Salary & Benefits Starting salary is $21.22 per hour - eligible for performance-based incentives Comprehensive insurance options including Health, Dental, and Vision for full-time employees. 401K eligibility, including company match program.  Generous Paid Time Off benefits. This is a full-time position: Monday through Friday 8:45 a.m. to 5:15 pm & rotating Saturdays 8:45-12:15pm Location This position may be located at any of our branch locations in Champaign, McLean, or Vermillion County and may have the opportunity to work remotely based on performance.  UICCU is an Equal Opportunity Employer.  We are committed to cultivating an inclusive and safe culture where our employees feel they belong. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.   UICCU continues to be voted a Best Place to Work by its employees!    Qualifications: Experience Three years to five years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.