Member Market Development Officer (Napa)

Job Title: Member Market Development Officer
Status: Exempt
Reports to: SVP - Retail Member Service and Performance 
Department: Advisor Services
Job Code: 11755
Pay Range: $103,100.00 - $120,000.00 Annually

Location: Remote in CA only

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are an outgoing, relationship-focused business development professional who excels at building strategic partnerships and fostering meaningful connections. You have a talent for identifying opportunities, understanding member needs, and delivering financial solutions that create value for businesses, nonprofits, and community organizations. A strong communicator and collaborator, you leverage data, digital tools, and cross-functional partnerships to drive member engagement, growth, and community impact.

WHAT YOU'LL DO:

• Member Engagement * Responsible for identifying new business opportunities, maintaining member relationships, and developing sales strategies to drive growth. * Conduct regular one-on-one meetings and other communication to better understand member needs and how we can provide solutions to meet them. * Serve as an advisor and partner to members, providing guidance on Golden 1’s products and services how they can assist to best deliver them to the member.
• Segment Engagement * Establish and maintain strategic partnerships with local businesses, center of influence such as CPA’s and attorneys, non-profit organizations, governmental agencies and NGO’s.. * Coordinate joint financial programs, events, and projects to provide solutions and engagement.
• Strategic Alignment and Communication * Leverage digital platforms to provide options for member and segment engagement. * Develop and execute digital communication strategies to promote G1 programs, events, and initiatives. * Provide a modern image, brand, and culture in all that we do. * Utilize data analytics to measure the effectiveness of digital outreach efforts and make data-driven decisions to improve engagement. Prepare regular reports on program outcomes, member engagement metrics, impact, and results. * Collaborate with other departments throughout the enterprise to ensure cohesive messaging and a team approach to member development.

QUALIFICIATIONS AND PREFERENCES:

• Bachelor’s Degree in related field or equivalent work experience required
• 7+ years of branch leadership or business development within a retail sales or financial institution required
• Must have established connections within the local community, including influential leaders and non-profit organizations required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2606

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

REV. 1/9/2026