Member Experience Representative- 1 year term

Member Experience Representative- 1 year term

Branch Location: Any branch, PE

Build Your Career. Make a Difference. Grow with Us.

At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2025. Rooted in our values of People, Purpose, and Possibility, we’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future — we’d love to meet you.

What You’ll Do:

• The Member Experience Representative is excited about the opportunity to engage with our members and deliver a memorable member experience when assisting members digitally. The Member Experience Representative is responsible for being the first point of contact and providing a high level of service to members and prospective members. The Member Experience Representative has a thorough knowledge of financial products and services and demonstrates excellent communication skills and has the ability to identify member needs and makes referrals as appropriate.

What You Have:

Required Education and Experience

• Post-secondary diploma in a related field plus a minimum of two-years related experience in customer service.
  
• Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.
  

Skills and Abilities

• Provides assistance in resolving account related problems or refers to the appropriate personnel to rectify. Assists members with making the most effective use of digital service offerings.
• Proactively encourages member to use self-service technologies such as ATMs, online banking, mobile banking, E-Statements, direct deposit, and guides members to use digital services.
• Provides account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.
• Uses Know Your Member (KYM) to track requests, update member information and refer to other personnel or departments as required.
• Assists members with card services including debit, Debit MasterCard and Collabria Credit cards.
• Cross sells credit union products and services and assists members to utilize these products and services digitally.
• Assists members with opening new accounts via ASAPP.
• Maintains confidentiality of member information and ensures all internal material is kept secure as all times.
• Schedule appointments for members and provide information regarding specific documentation that may be required.
• Contributes to the success of the organization by accomplishing corporate and individual goals.
  

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

• A Strong, Positive Culture – Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation – Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits – Access a flexible health and dental plan, sick time.
• Generous Time Off – Enjoy two weeks of vacation, plus two personal days and two volunteer days to recharge and give back.
• Learning & Growth – Take advantage of tuition reimbursement, ongoing training, and career progression opportunities.
• Unique Employee Perks – annual fitness & clothing allowance
• Flexibility in working hours - including the ability to work expanded hours when necessary, and capability of working from home as required.
• Salary range for this position: $45,100 - 50,090

Join our team at Provincial Credit Union and enjoy a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment that values your growth and well-being.

Bondability Requirement
As part of the hiring process, candidates must meet the requirements to be bondable under a fidelity bond policy. Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing date is October 30, 2025.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.