Medical Virtual Assistant - Registered Nurse (Remote)
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AI Summary
The Medical Virtual Assistant will manage patient communication, triage, and scheduling while coordinating referrals and specialist appointments. They are also responsible for maintaining accurate medical documentation, processing prescription refills, and handling insurance verifications.
About the Role:
Snapscale is looking for an experienced Medical Virtual Assistant (Healthcare Virtual Assistant - HVA) to work directly with the team at a US-based direct primary care clinic. This role is for a registered nurse and plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:
- Patient Communication, triage, scheduling, intake and registration
- Manage incoming calls and messages
- Triage patient messages — assess symptoms, provide guidance/care plans, or escalate to a provider
- Prescription refills and orders
- Enter orders for imaging, referrals, sleep studies, and more
- Documentation & Records
- Navigate and work the fax queue
- Coordinating referrals & specialist appointments
- Insurance verifications & pre-authorizations
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- Exceptional English communication skills, both written and verbal.
- Registered Nurse
- Strong medical office support skills, with excellent organizational and multitasking abilities.
- Experience in medical office operations, including scheduling, patient management, and billing support.
- Reliable and stable internet connection
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