Medical Virtual Assistant - Registered Nurse (Remote)

About the Role:

Snapscale is looking for an experienced Medical Virtual Assistant (Healthcare Virtual Assistant - HVA) to work directly with the team at a US-based direct primary care clinic. This role is for a registered nurse and plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities:

• Patient Communication, triage, scheduling, intake and registration
• Manage incoming calls and messages
• Triage patient messages — assess symptoms, provide guidance/care plans, or escalate to a provider 
• Prescription refills and orders
• Enter orders for imaging, referrals, sleep studies, and more 
• Documentation & Records
• Navigate and work the fax queue
• Coordinating referrals & specialist appointments 
• Insurance verifications & pre-authorizations

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements

• Exceptional English communication skills, both written and verbal.
• Registered Nurse
• Strong medical office support skills, with excellent organizational and multitasking abilities.
• Experience in medical office operations, including scheduling, patient management, and billing support.
• Reliable and stable internet connection