Medical Virtual Assistant (Insurance Verification & Authorization Specialist)
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AI Summary
This is a remote position.
Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing physical therapy practice.
This role is dedicated exclusively to insurance verifications and prior authorizations, helping the clinic improve accuracy, reduce billing issues, and create a smoother workflow for the in-office team. You will work closely with the practice’s leadership and administrative team to ensure patient insurance information, authorization codes, and payer requirements are handled correctly the first time.
This is an ideal role for someone who is highly detail-oriented, experienced with insurance workflows in a physical therapy or outpatient setting, and comfortable communicating directly with insurance providers over the phone.
About Our Client
Our client is a physical therapy practice focused on helping patients avoid unnecessary injections, medications, and surgery through proactive, personalized care. Their mission is to help patients take control of their healthcare and improve long-term wellness outcomes.
The clinic is currently growing and preparing to expand into a wellness center while continuing to strengthen operational systems and patient support. The team values accuracy, communication, accountability, and efficiency in delivering high-quality patient care.
Key Responsibilities
Insurance Verification & Benefits Review
Verify patient insurance eligibility and benefits accurately prior to appointments
Review copays, deductibles, authorization requirements, and coverage limitations
Update patient records with current and accurate insurance information
Ensure all insurance details and ID numbers are entered correctly into the EMR system
Prior Authorizations
Obtain and track prior authorizations for therapy services and procedures
Communicate directly with insurance providers via phone and payer portals
Follow up on pending authorizations and document updates accurately
Maintain organized records of authorization approvals, denials, and expiration dates
Insurance Coordination & Claims Support
Clarify coverage details with insurance companies and resolve discrepancies
Track pending insurance claims and authorization-related issues
Assist with identifying and preventing claim rejections caused by inaccurate information
Support clean claims processing by ensuring information is accurate the first time
Administrative & Team Support
Communicate daily with the clinic team regarding verification and authorization updates
Assist with scheduling support if needed during staff absences
Maintain HIPAA compliance and patient confidentiality at all times
Tools & Systems
PROMPT EMR
Weave (phone system)
Breakthrough (marketing platform)
Insurance portals and payer systems
Requirements
Experience in insurance verification and prior authorizations within a healthcare setting
Strong understanding of insurance workflows, eligibility checks, and payer communication
Excellent verbal and written English communication skills
Comfortable speaking directly with insurance providers over the phone
Strong attention to detail and ability to work with minimal distractions
Highly organized with strong documentation and follow-through skills
Experience in physical therapy or outpatient healthcare settings strongly preferred
Non-Negotiables
Dedicated focus on verifications and authorizations with strong accuracy and attention to detail
Clear and understandable English communication skills for insurance-related calls
Back-offic
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the Globe
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