Medical Virtual Assistant

Job Title: Medical Virtual Assistant
Position Type: Full-time (40+ hours per week)
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Central Time (CST)
Salary: $6–$7 per hour
Workplace: Remote

About the Role

We are looking for an experienced Medical Virtual Assistant to provide remote administrative support to a personalized allergy and asthma care practice in Dallas, Texas.

This full-time role will focus on prior authorizations, billing and collections, and front office support. Other responsibilities include insurance verification, patient communication, records management, appointment reminders, patient outreach, and general administrative tasks.

We are looking for someone with hands-on medical administrative experience who can communicate professionally with patients and work independently with minimal supervision.

Scope of Work & Responsibilities

Your three primary areas of responsibility will be:

1. Prior Authorizations

• Process prior authorization requests accurately and efficiently.
• Follow up on submitted requests and monitor authorization status.
• Coordinate authorization-related information as needed to help support timely patient care.

2. Billing & Collections Support

• Handle billing and collections support, including following up with patients on outstanding balances and collecting payments. 
• Maintain accurate and organized information related to billing follow-ups.

3. Front Office Support

• Schedule and reschedule patient appointments
• Answer inbound calls and respond professionally to patient inquiries.
• Provide clear and courteous patient support by phone and email.

Additional responsibilities include:

• Perform insurance verification and eligibility checks.
• Organize, manage, and send patient records as needed.
• Make outbound appointment reminder calls.
• Conduct patient reactivation and follow-up outreach.
• Manage email and calendar responsibilities for the client
• Provide general administrative support.
• Take on additional administrative responsibilities as the practice's needs evolve.

Requirements

Candidates should meet the following qualifications:

• At least 1 year of experience as a Medical Virtual Assistant.
• At least 1 year of hands-on experience with prior authorizations and insurance verification.
• Experience with billing and collections.
• Healthcare administrative experience; allergy/asthma practice experience is a plus.
• Experience with Meditab or a similar EHR system.
• Experience using CoverMyMeds and Availity is a plus
• Strong spoken and written English communication skills.
• Professional, organized, and detail-oriented.
• Reliable, proactive, and adaptable.
• Able to work independently with minimal supervision.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.