Medical Leave Specialist (Remote)

As an HR Assistant specializing as an MLOA Case Manager, you will provide comprehensive case management for all types of leave of absence and disability life events. You will serve as the single point of contact for employees throughout their leave or disability event, ensuring a seamless and trusted management experience.

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
• Serve as a point of contact for assigned employees, managing 150-200 cases, to provide holistic case management services, including reviewing medical documentation and adjudicating leaves in compliance with relevant laws and benefit plans.
• Leverage duration guidelines, best practice tools, and company resources to manage leave events appropriately.
• Critically assess and adjust case management plans to meet employees' changing needs.
• Address sensitive situations and troubleshoot issues to remove barriers before, during, or after a leave event.
• Respond to employee-impacting issues that may arise during the leave event and ensure proper communication occurs.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Educate managers and business partners on employee concerns and needs before and after leave periods.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely information/documentation.
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate.

• Case management experience, with 1+ years of experience using case management systems.
• 2+ years of experience in Human Resources or customer service in a leave and/or disability field.
• Proficiency in MS Word, Excel, Access, Outlook, and PowerPoint.
• Strong customer service focus with high standards.
• Adaptability and flexibility to changes and new scopes of work.
• Excellent verbal and written communication skills.
• Organizational and time management skills.
• Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously.
• Ability to prioritize, manage, and complete work/projects with tight deadlines.

• Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
• Experience working with confidential information.
• Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states.
• Experience providing guidance to employees or managers on leave of absence, disability plans, accommodations, human resources, benefits, or employee matters.

This position is remote. Candidates must have a dedicated work-from-home setup in accordance with the organization's virtual WFH policy.

This is a Contract position based out of Las Vegas, NV.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 11, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.