Medical Billing Specialist - Virtual Assistant

This is a remote position.

Rockstar is hiring a full-time Medical Billing Specialist to support the billing operations of a fully remote pediatric therapy billing company.

This is an opportunity to join a high-performing, fast-growing billing team that supports pediatric therapy practices nationwide. If you are experienced in full-cycle medical billing, thrive in a high-volume environment, and take pride in accuracy and ownership, this role is for you.

About Our Client

Our client is a fully remote pediatric billing company dedicated to delivering accurate, efficient, and high-quality revenue cycle management for therapy practices. Their team combines a collaborative, supportive culture with high expectations for performance and accountability.

They are known for:

• Strong attention to detail and billing accuracy
  

• A commitment to continuous improvement and growth
  

• Supporting both their clients and internal team members at a high level
  

This is a team of high-caliber professionals who take ownership of their work and are motivated to grow alongside the company.

Responsibilities

Full-Cycle Medical Billing

• Manage the full billing cycle from claim submission through payment resolution
  

• Submit and track insurance claims using payer portals (UHC, BCBS, Availity, Waystar, etc.)
  

• Post insurance payments and adjustments accurately
  

• Investigate, follow up on, and resolve denied or unpaid claims
  

• Review and correct billing discrepancies efficiently
  

Claims Follow-Up & Performance

• Manage high-volume claim follow-up workflows (goal: ~1,000 claims/week post-training)
  

• Ensure timely resolution of outstanding accounts
  

• Maintain accurate documentation of all billing activity
  

Insurance Verification & Authorization Support

• Verify patient insurance eligibility and benefits
  

• Obtain and track prior authorizations
  

• Update patient records with accurate insurance information
  

• Communicate with payers to clarify coverage and resolve issues
  

Administrative & Patient Support

• Respond to billing-related inquiries via email and phone
  

• Maintain and update electronic medical records
  

• Support internal documentation and workflow tracking
  

Tools & Systems

• Raintree EMR
  

• Payer portals (UHC, BCBS, Availity, Waystar, etc.)
  

• Google Workspace (Chat, Meet, Gmail, Voice)
  

Requirements

• 2+ years of experience in medical billing or revenue cycle management
  

• Strong experience with full-cycle billing (claims, posting, denials, follow-up)
  

• Familiarity with insurance verification and prior authorization workflows
  

• Experience navigating multiple payer portals
  

• Excellent written and verbal English communication skills
  

• Highly organized with strong attention to detail
  

• Self-starter who can work independently in a remote environment
  

Nice to Have

• Experience with ABA therapy billing
  

• Experience supporting pediatric therapy practices
  

What We’re Looking For

• High-performance mindset — you take ownership and follow through
  

• Assertive and proactive — you don’t wait to be told what to do
  

• Eager to learn and grow within a fast-paced team
  

• Comfortable with accountability and productivity expectations
  

• Strong attention to detail with a commitment to accuracy
  

• Commitment to consistent communication with client and team
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.