Medical Billing Specialist (Dental)

Job Title: Medical Billing Specialist (Dental)

Position type: Part-Time

Work hours: 8:30 AM to 12:30 PM Pacific Daylight Time

Work days: Monday to Friday

Salary: $5 - $7 per hour, depending on experience

Job code: SA-LS

Workplace: Remote

Preferred Candidate Location: Philippines

Our client is seeking a detail-oriented and dependable Medical Billing Specialist to support the daily billing and insurance operations of a growing dental practice. This role is ideal for someone with strong experience in healthcare or dental billing who enjoys working with insurance claims, resolving outstanding accounts, and ensuring accurate reimbursement.

The successful candidate will play a vital role in transitioning the practice from manual to electronic claims submission while helping improve revenue cycle efficiency. Responsibilities include submitting insurance claims, managing accounts receivable, verifying insurance eligibility, following up on outstanding claims, and maintaining accurate billing records.

While previous dental billing experience is highly preferred, candidates with a strong background in medical billing and a willingness to quickly learn dental billing workflows are encouraged to apply. Experience with Eaglesoft is an advantage, although candidates with experience using similar dental practice management systems such as Open Dental will also be considered.

The ideal candidate is highly organized, proactive, and comfortable communicating with both patients and insurance companies. They should be able to work independently, manage multiple priorities, and maintain exceptional accuracy while contributing to a positive patient and administrative experience.

Scope of Work / Responsibilities

Medical Billing & Claims Management

• Submit dental insurance claims through electronic claims submission systems
• Assist in transitioning the practice from manual to electronic claims processing
• Manage accounts receivable (A/R) and follow up on outstanding insurance claims
• Perform payment posting and reconcile insurance payments
• Investigate and resolve outstanding billing and reimbursement issues

Insurance Verification & Patient Coordination

• Verify patient insurance eligibility and benefits
• Navigate insurance portals and electronic claims submission systems
• Coordinate and follow up on patient treatment plans
• Communicate with insurance companies regarding claims, benefits, and reimbursement status

Administrative & Patient Support

• Answer inbound phone calls professionally
• Make outbound calls to patients and insurance companies
• Schedule and manage patient appointments
• Manage and respond to emails
• Maintain accurate patient records within Eaglesoft and other practice management systems
• Provide general administrative support to improve office efficiency

Top 3 Priorities

1. Claims Submission

Ensure insurance claims are submitted accurately and efficiently to support timely reimbursement.

2. Accounts Receivable (A/R) Management

Monitor outstanding balances, follow up on unpaid claims, and resolve billing issues promptly.

3. Dental Billing & Insurance Follow-ups

Coordinate with insurance companies and patients to ensure claims, payments, and treatment-related billing processes are completed accurately.

Requirements

Required Skills & Experience

Billing & Insurance Experience

• Previous experience in medical billing or dental billing is required
• Dental billing experience is highly preferred; however, candidates with a strong medical billing background are encouraged to apply
• Strong knowledge of claims submission, accounts receivable (A/R), insurance verification, and payment posting
• Experience using insurance portals and electronic claims submission systems
• Experience following up on denied, delayed, or outstanding insurance claims

Systems & Software Experience

Experience with the following is preferred:

• Eaglesoft (preferred)
• Candidates with experience using similar dental practice management software, such as Open Dental, are also encouraged to apply
• Electronic claims submission systems
• Insurance payer portals
• Microsoft Office or Google Workspace

Professional Skills

• Excellent attention to detail with a high level of accuracy
• Strong organizational and time management skills
• Reliable, dependable, and committed to a long-term role
• Self-motivated and able to work independently with minimal supervision
• Strong analytical and problem-solving skills
• Professional verbal and written English communication skills
• Comfortable communicating with patients and insurance companies via phone and email
• Quick learner who can adapt to new software and workflows

Ideal Candidate Profile

We are looking for someone who is:

• Detail-oriented and highly organized
• Proactive in following up on outstanding claims and billing issues
• Comfortable working independently in a remote environment
• Reliable and accountable
• Professional and patient-focused
• Adaptable and eager to learn new systems and processes
• Committed to delivering accurate, high-quality work

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.