Medical Assistant II-Virtualist Program

Position Highlights

• Full-time, 1.0 FTE
• Monday through Friday schedule
• No weekends or holidays
• On-site orientation at 740 Senate Street, Indianapolis, IN
• After orientation (up to approximately 2 months), role transitions to 100% virtual
• Growth opportunity supporting an expanding specialty care team

Why Join This Team?

• Opportunity to support a fast-paced, productive virtual specialty clinic
• Collaborative environment with strong cross-training opportunities
• Exposure to multiple clinical specialties
• Future advancement opportunities into Medical Assistant III and Team Lead roles
• Work alongside an experienced and supportive care team

What You'll Do

• Virtually room patients for provider appointments
• Assist patients with technology and telehealth connectivity issues
• Communicate with providers and clinic staff to support efficient workflows
• Obtain and manage external medical records
• Perform administrative duties to support patient care and clinic operations
• Cross-train in Registration Specialist responsibilities and support other specialty areas as needed

Typical Work Distribution

• 60% Patient Rooming
• 40% Administrative Support

Ideal Candidate Background

• Minimum of 2 years of Medical Assistant experience required
• Specialty care experience preferred
• Outpatient clinic experience preferred
• Epic experience preferred
• Strong Microsoft Office skills
• Excellent communication skills
• Ability to work independently while collaborating effectively with a team
• Adaptable and comfortable in a fast-paced virtual environment

Benefits

• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives
  
  Performs virtual registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs virtual general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program preferred.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.