Master Scheduler

Master Clinical Scheduler @ Midi Health: 👩‍⚕️💻

Who we are:

Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. 

We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies. 

We’re passionately focused on improving the symptoms of women’s midlife hormone change because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.

Where we’re based:

We are an entirely virtual company, so employees can live anywhere in the United States. 

Who you are: 

Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice. We offer a flexible work schedule and 100% remote environment.

Core Responsibilities 

• Process clinician time off, schedule changes, and Clinician Hub requests following established guidelines.
• Complete assigned queue expectations, updating availability, administrative blocks, and recurring adjustments.
• Manage patient rescheduling workflows resulting from schedule updates.
• Maintain accurate documentation and ticket categorization.
• Prioritize requests by urgency and patient impact, maintaining ownership through resolution and escalating barriers promptly.

Cross-Functional Responsibilities 

Team members may be cross-trained and assigned across Scheduling work-streams based on business need, volume, coverage, and demonstrated proficiency. This may include: 

•  Urgent Scheduling Support: Manage urgent callouts, disruptions, and time-sensitive patient rescheduling.
• Schedule Building: Build and maintain schedules, templates, appointment durations, and ramp schedules, auditing for accuracy.
• Queue Flexing & Coverage: Adapt dynamically across queues and provide backup support during PTO, volume spikes, or launches.
• Special Projects & Learning: Support onboarding/offboarding, process testing, cleanups, and ongoing cross-training. 

Note: Scheduling Specialists are expected to maintain proficiency across multiple workflows, with primary assignments shifting based on operational demand. 

Minimum Requirements: 

The qualified candidate will have experience in the following:

• Minimum of 1 year experience working for a digital healthcare company is required
• Minimum of five (5) years as a Clinical Scheduler building clinician schedules in AthenaHealth
• 5+ years using AthenaHealth (Athena) required
• Proficiency in scheduling across multiple time zones
• Strong attention to detail

Hours: The scheduling commitment for this role is as follows: Sunday through Thursday, 9:30am - 6pm PST. 

What we offer: 

• Compensation: $30/hour, non-exempt
• Full Time, 40-hour work-week 
• Fully remote, work from home opportunity with a work-from-home monthly stipend
• Benefits (medical, dental, vision, 401k)

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