Marketplace Operations Analyst

Marketplace Operations Analyst

Summary/objective

The isolved Marketplace is looking for a Marketplace Operations Analyst to help support the growth of our Marketplace and operational aspects of supporting our existing partners. This role will collaborate with many different departments across the company to assist with supporting the operations of our partner base in relation to direct client and Network Partners needs.

Core Job Duties

• Be the main point of contact daily for monitoring the Marketplace teams shared inbox and Microsoft Dynamics queue
• Collaborate with the Integrations Team when requests are received from our Marketplace partners, whether it be troubleshooting, API enablement, or status inquiries
• Assist the Marketplace team with the rollout of new opt out campaigns for the direct client base, or continued rollout of these campaigns for existing partners with newly acquired Network Partner databases
• On a regularly scheduled basis (typically monthly or quarterly), work with existing partners to gather commission statements for reconciliation and reporting to accounting and/or network partners
• On a regularly scheduled basis (typically monthly or quarterly), work with any existing partners to complete required audits
• Other various duties as assigned to support the operations and growth of the Marketplace

Job Complexity

Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.

Interaction

Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision

Typically receives general instructions on routine work and detailed instructions on new projects or assignments.

Experience

"Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience."

Minimum Qualifications

• Self-directed and self-motivated individual with an inquisitive and persistent nature
• Ability to achieve high performance and efficiency in a remote work environment
• A bachelor's degree in a technical discipline or the equivalent work experience
• One or more years coordinating technical projects and activities
• Excellent spoken and written communication skills, including the ability to lead conference calls with multiple teams in an organized and efficient manner
• Intermediate MS Office skills, specifically Word, Excel and PowerPoint

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 

Travel Required

No

Work Authorization

Employees must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Office/Hybrid/Remote

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them daily to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management, and engagement management functions. No matter the industry, we help high-growth organizations employ, enable, and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. isolved is a progressive and open-minded meritocracy. If you are intelligent and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.