The Verification Processing Agent conducts employment, education, and reference verifications to ensure accuracy for client resumes. They are responsible for handling inbound calls and maintaining a high volume of cases while keeping error rates below 1%.
The Criminal Record Processing Agent aggregates criminal and personal information to process pre-employment background checks according to client specifications. They are responsible for dispatching searches to field researchers and maintaining high accuracy and productivity standards in report processing.
The Client Support Representative provides technical support and customer service to clients and applicants via phone, email, and chat. They are responsible for troubleshooting issues, maintaining detailed CRM records, and facilitating effective product utilization.
The supervisor oversees daily operations of the criminal record processing team, ensuring accuracy, compliance with FCRA regulations, and timely completion of background checks. They are responsible for coaching agents, monitoring performance metrics, and serving as the primary escalation point for complex processing issues.
The Drug Testing Specialist manages the end-to-end drug screening process, including scheduling tests and reporting results to clients. They also serve as a primary point of contact for resolving customer inquiries and ensuring compliance with organizational policies.
The Direct Account Manager is responsible for building and maintaining strong client relationships to ensure satisfaction, retention, and account expansion. They will act as the primary point of contact, providing strategic guidance, resolving technical issues, and collaborating with internal teams to drive product adoption.
The Verification Processing Supervisor oversees daily operations, manages call queues, and provides leadership to a team of agents to ensure accurate and timely task completion. This role also involves performing quality assurance reviews, coaching team members, and managing vendor relationships.
The Senior Data Platform Engineer is responsible for the hands-on administration, tuning, and operational maintenance of the company's data platform infrastructure. This includes managing pipelines, CI/CD processes, and cloud resources while collaborating with architects to ensure system reliability and performance.
The Senior Vice President of Channel Sales is responsible for setting the strategic direction for partner-sourced revenue growth and leading the organization's channel sales teams. This role involves developing comprehensive channel strategies, mentoring sales leaders, and collaborating with senior leadership to drive company-wide business objectives.
The Associate Product Manager will own sprint-level execution, including backlog grooming, story writing, and feature refinement. They will collaborate with the Group Product Manager, Engineering, and UX teams to shape product vision and deliver value efficiently.
The Compensation Analyst designs and maintains the company's compensation infrastructure, including salary structures, job leveling, and merit processes. They act as an analytical partner to HR and Finance, providing data-driven insights and tools to support equitable and competitive pay decisions.
The Compensation Analyst designs and maintains the company's compensation infrastructure, including salary structures and job leveling frameworks. They also manage the end-to-end merit cycle and provide analytical support to HR and Finance leadership.
